Human Resource Office/Training Manager

Position Summary...

Ready to use your people leadership skills and HR expertise to improve the associate experience in a fast-paced fulfillment center? As a Human Resources Office Manager, you'll combine hands-on leadership with thoughtful business partnership to support associates, develop leaders, and deliver consistent HR execution. You'll use data, associate feedback, and AI tools to work smarter and turn insights into practical actions that strengthen engagement, retention, and performance.

What you'll do...

Reporting to the Senior Human Resources Manager, you'll lead daily HR office operations and partner with Operations leadership to meet the facility's people and business needs. Through a visible presence on the warehouse floor and responsive associate support, you'll build trusted relationships and help create an environment where associates can succeed while delivering accurate, timely order fulfillment for our members. You'll develop your HR team, strengthen leaders' people management capabilities, and utilize AI tools and established workflows to improve HR effectiveness.

Responsibilities

• Leading HR operations – Lead daily HR office operations, ensuring consistent execution of hiring, onboarding, associate support, attendance management, and compliance processes.
• Developing the HR team – Build the HR team's knowledge and skills through ongoing training, coaching, and development. Establish clear ownership, consistent work practices, and expectations for knowledgeable, empathetic service and timely follow-through.
• Building authentic relationships – Maintain a visible presence on the warehouse floor, build proactive relationships with associates and leaders, and ensure reliable HR support and escalation coverage.
• Resolving associate concerns – Conduct thorough associate relations investigations by gathering and evaluating relevant evidence, documenting findings, and supporting timely, fair resolution of workplace concerns.
• Coaching leaders – Coach hourly and salaried leaders on performance management, policy application, and associate relations, strengthening their ability to address people-related needs effectively and confidently.
• Partnering with Operations – Partner with Operations leadership to align staffing, workforce planning, and retention efforts with business needs.
• Turning data into action – Analyze workforce metrics and associate feedback to identify trends and recommend actions. Ensure Operations leaders complete associate listening activities, follow through on identified opportunities, and communicate progress to associates.
• Improving work through AI – Utilize AI tools and established workflows to analyze workforce information, streamline HR processes, and automate recurring tasks while identifying opportunities to develop new solutions.
• Growing talent – Support recruiting and hiring, and partner with Operations to promote career conversations, cross-training, and internal mobility that strengthen the talent and leadership pipeline.
• Maintaining compliance – Ensure compliance with federal, state, and local employment laws, company policies, and ethical standards.

You'll sweep us off our feet if…

• You build trust through approachability, empathy, sound judgment, and accountability, with consistent follow-through that leads to meaningful improvement.
• You enjoy regularly walking the floor and building relationships in a fast-paced warehouse environment.
• You turn workforce data and associate feedback into meaningful action.
• You're curious about technology and have experience with, or are comfortable using, Microsoft Copilot or other approved AI tools to analyze information, simplify processes, and automate routine work.
• You communicate clearly, handle difficult conversations, and confidently coach leaders.
• You're passionate about developing people, strengthening team capabilities, and improving the associate experience.

The above information describes the general nature and level of work performed in this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications. The full job description can be made available as part of the hiring process.


At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage

-Financial benefits include 401(k), stock purchase and company-paid life insurance

-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $65,500.00 - $98,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Associate's Degree in Business, Logistics, or related field and 1 year's supervisory experience OR Bachelor's Degree in Business, Logistics, or related field OR 2 years' Walmart Logistics management experience OR 2 years' supervisory experience, including 1 year's experience managing human resource processes OR 1 year's Walmart Stores, Inc. Human Resources experience.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Human Resources, Microsoft Office, Supervising Associates, Training and Facilitation, Walmart Logistics Systems

Bachelors: Business, Bachelors: Logistics

Human Resources - Professional HR (PHR) CERTIFICATION - Certification, Human Resources - Sr. Professional HR (SPHR) CERTIFICATION - Certification

Primary Location...

16101 THREE WIDE DRIVE, FORT WORTH, TX 76177-0000, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.