Office Assistant II - Full Time - Days

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Estabrook Cancer Center
Address: 8303 Dodge Street, Omaha, NE

Schedule: Monday-Friday, 8:00am to 4:30pm

Provides broad clerical support to department/work area; generally, supports managerial /service lead personnel in department functions and projects.

Responsibilities:

Essential Job Functions

Assists managers, lead personnel and supervisors with calendar scheduling, payroll revisions, staff time off requests and special projects as assigned.

Maintains department/work area compliance timelines and activities, e.g., report due dates, certification/licensure deadlines.

Performs a wide variety of reception and clerical functions (which may include receiving/directing visitors, typing departmental documents/communications, organizing and maintaining filing systems, managing/distributing mailings and/or email communications and providing departmental inventory, auditing or bookkeeping support).

• Answers telephones promptly, courteously and with a smile; identifies self and unit.
• Maintains and operates the call and/or phone system.
• Faxes/copies/scans information as required/requested.
• Makes announcements in a professional manner.
• Contacts caregiver promptly when patients have arrived.
• Maintains privacy and confidentiality of patients and staff information.

Promote positive impression and welcoming environment through customer service.

• Courteously greets and gives directions to patients, family members, visitors, physicians, staff, and other customers.
• Maintains safe, clean and neat work environment.
• Has no food at reception area; all drinks must be covered.
• Promote quiet environment at the Reception Desk and in the hallways.
• Demonstrate good communication style and interpersonal communication skills with patients/families.
• Prompt response and follow-up.

Provide appropriate service specific to the age of the customer/patient, to ensure understanding and comfort level of treatment, as outlined in the Population Specific Criteria.

• Identify opportunities and provides individualized customer service according to customer needs.
• Screen visitors according to protocols.

Assist with maintenance of electronic medical records.

• Establish the initial patient chart upon admission.
• Maintain chart documents according to protocol.
• Process charts upon dismissal, breaks down chart so available for HIM timely and accurately.
• help prepare records as appropriate for patient transfers and/or referrals.
• Scan medical documents in a timely and accurate manner.

Directly responsible to the staff nurse and/or staff and assists in the care of the patient by performing delegated activities utilizing the reciprocal process of the 4 Rights of Delegation.

• Right task (within the scope of practice, according to the job description, and based on the desired outcome, task routine, non-complex, low risk and predictable outcome.)
• Right person (assess competency by certification/licensure, job description, skills checklist, demonstrated skill.)
• Right communication (clear, concise, correct, complete.)
• Right feedback: The Reciprocal Process (timely, specific, checkpoints.)

Works with clinic staff to schedule patient exams, physician visits, diagnostic exams and acquiring information as directed.

• Schedules exams, procedures, diagnostic exams and appointments as directed.
• Can differentiate between emergency and non-emergency situations.
• Displays courteous and professional behavior when working with ancillary departments and/or other offices.

Performs insurance verification and completes prior insurance authorization for healthcare services as needed.

• Maintains files and send correspondence for clinic.
• Notes information and/or scans information into system.

Schedule:

Monday-Friday, 8:00am to 4:30pm

Job Description:

Job Requirements

Education

• High School Diploma or General Educational Development (G.E.D.) required.
• Additional coursework in clerical or administrative support preferred.

Experience

• Minimum of 1-2 years clerical experience, preferably in a healthcare environment required.

License/Certifications

• N/A

Skills/Knowledge/Abilities

• Excellent interpersonal and customer service skills necessary to provide service excellence through verbal and written communication.
• Skills and knowledge in order to prepare reports, perform calculations, keep records, and deal effectively with people.
• Ability to utilize a variety of computer applications.
  • Knowledge of Microsoft Word and Excel.
• Excellent grammar, punctuation, and spelling skills.
• Knowledge of office procedures and principles of record keeping.
• Medical terminology preferred.
• Ability to read medical records.

Physical Requirements

Weight Demands

• Medium Light Work - Exerting up to 35 pounds of force.

Physical Activity

• Not necessary for the position (0%):
  • Climbing
  • Crawling
  • Kneeling
• Occasionally Performed (1%33%):
  • Balancing
  • Crouching
  • Distinguish colors
  • Lifting
  • Pulling/Pushing
  • Standing
  • Stooping/bending
  • Twisting
  • Walking
• Frequently Performed (34%-66%):
  • Carrying
  • Fingering/Touching
  • Grasping
  • Keyboarding/typing
  • Reaching
  • Repetitive Motions
  • Sitting
• Constantly Performed (67%-100):
  • Hearing
  • Seeing/visual
  • Speaking/talking

Job Hazards

• Not Related:
  • Chemical agents (Toxic, Corrosive, Flammable, Latex)
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
  • Equipment/Machinery/Tools
  • Explosives (pressurized gas)
  • Electrical Shock/Static
  • Radiation Alpha, Beta and Gamma (particles such as Xray, Cat Scan, Gamma Knife, etc)
  • Radiation NonIonizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
  • Mechanical moving parts/vibrations
• Note: Safety Officer can assist with identification of job hazards

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.