- Location
- Cedar Rapids, IA
- Department
- Finance
- Seniority
- Mid
- Education
- Bachelor
- Source
- Paylocity
Description
Description
TITLE: Treasury Management Specialist
DEPARTMENT: Treasury Management
JOB SUMMARY:
The Treasury Management Specialist is responsible for supporting the Treasury Management team by performing a variety of support functions with highest level of client service. This position will prepare monthly reports and other various documentation to meet the needs of the TM team and clients.
ESSENTIAL FUNCTIONS:
- Provide prompt, courteous and excellent service to both internal and external clients on a consistent basis.
- Assist team members and clients with various inquiries and provide solutions; advise and resolve escalated issues.
- Assist with sales support and client retention, including meeting clients on site.
- Build relationships with clients and apply knowledge to make recommendations.
- Review implementation checklists and ensure documents are complete and accurate according to policy and procedures.
- Prepare agreements and documentation accurately for new TM client implementation.
- Set up new deposit accounts for commercial clients. This will include preparing signature cards, ordering checks, deposit tickets and deposit stamps.
- Assist in the development of manuals and supporting documentation to accomplish tasks/duties inherent in the position.
- Prepare and maintain various documents and reports; sort and file the documentation accordingly.
- Train clients in treasury management solutions.
- Communicate effectively with clients and team members.
- Process daily exception reports and contact clients for resolution as needed.
- Comply with all company or regulatory policies, procedures and requirements applicable to this position.
- Foster and preserve a culture of inclusion.
- Additional duties and responsibilities may be required to support the company’s mission, vision and values.
QUALIFICATIONS:
- High school diploma or GED. Associate or bachelor's degree preferred.
- Two years’ experience in sales support or customer service.
- Previous banking or financial services experience preferred.
- Ability to work with Microsoft office products including Word, Excel, PowerPoint.
- Strong verbal, written and interpersonal communication skills
WORKING CONDITIONS:
- Duties are performed in a professional office environment.
Skills
ExcelCustomer Service