Business Analyst III

This position serves as lead software system administrator for all department information systems. Develops plans and solutions to satisfy user requirements. Identifies and investigates complex system problems and formulate corrective procedures and coordinate resolution. Interacts with DIT staff, county management, and/or vendors on system-related issues. Contributes to departmental strategies to meet future IT business needs and allocates and supervises resources necessary to support operations and system development. Ensures currency and integrity of agency data, authorizes agency user access, and coordinates agency compliance with IT security policies. Coordinates efforts with all concerned parties and with the appropriate information technology staff and performs related work as required. 

The position designs, develops, and maintains complex applications, integrations, and process automations across Microsoft Power Platform, Dynamics 365, SharePoint Online (GCC), and Nintex Cloud environments. It leads high-level architectural design activities, oversees the creation and maintenance of UAT plans and technical standards, and leads the implementation of important modernization initiatives. Works under general supervision of Business Analyst IV.

Note: Salary offer will not exceed the mid-point of the salary range $122,052.53.(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Interacts with representatives from other agencies on system-related issues and scheduling of system priorities;
• Identifies and tests system enhancements;
• Defines and maintains system administration documentation;
• Organize and direct system user groups;
• Monitors system performance and performs ongoing analysis to determine most efficient and effective means to operate the system;
• Provides assistance to system users;
• Develops conceptual approaches to satisfy user requirements;
• Oversees user acceptance testing;
• Evaluates new technology for applicability and enhanced effectiveness;
• Develops strategic plans to ensure solutions comply with established standards;
• Evaluates and prioritizes requests for new requirements, modifications, and enhancements to existing systems;
• Establishes priorities and timetables for system-related projects;
• May supervise other employees on a recurring or project basis;
• Generates reports to meet special agency needs;
• Acts as intermediary between users and technical staff to resolve problems;
• Participates in developing user training manual;
• Provides training to users;
• Works closely with agency IT technical staff and/or serves as agency liaison with the Department of Information Technology;
• Develops and provides technical briefings for staff on new services and system components;
• Provides technical support and training to users of installed software;
• Attends training workshops, product demonstrations, conferences, technical briefings, and conventions;
• Stays abreast of technology changes;
• Provides assistance to other staff as needed;
• Serves on committees and task forces and undertakes special projects as assigned.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Considerable knowledge of interdepartmental and/or County-wide processes, procedures, and requirements with regard to such administrative functions as personnel, finance, and budgeting;
• Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
• Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
• Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
• Knowledge of effective project management methods, practices and techniques;
• Ability to analyze and evaluate administrative processes and procedures for automation purposes;
• Ability to conduct research into new information technology;
• Ability to train employees in the use of hardware and software;
• Ability to prepare user manuals;
• Ability to translate technical terminology into terms understandable to management and employees;
• Ability to establish and maintain effective business relationships.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science or a field related to the department where the IT services are being used: plus four years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and credit check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical department staff.
• Demonstrated ability to work in a collaborative and team framework that incorporates outside agency and contract staff.
• Experience managing IT projects with the ability to work independently in a dynamic environment.
• Excellent time management skills and attention to detail.
• Stays abreast of both IT and data analytics trends.
• Experience with information systems and process redesign, process improvement and managing and implementing all phases of the system development life cycle process.
• Experience developing Microsoft Platform or Dynamics 365 applications.
• Experience designing or validating solution architectures to ensure they meet business, performance and security requirements.
• Ability to develop end-to-end solutions with a focus on architecture, data structures, process flows, integration models, and security configurations.
• Ability to translate complex business and functional requirements into clear tasks and executable work items.
• Experience documenting business and system requirements, processes, workflows, and test plans.
• Proficiency in administering SharePoint Online sites, pages, lists, and document libraries that manage critical information.
• Proficiency with common web development and database query languages such as JavaScript, SQL, CSS, and HTML.
• Experience developing system integrations using APIs, web services, ETL tools, and structured data formats

PHYSICAL REQUIREMENTS:
Incumbent must be able to operate keyboard driven equipment, walking, standing, bending, and carrying of items up to 50lbs (computers, printers) Duty 3. Must communicate with others. Visual acuity is required to read data on computer reports and/or computer monitor. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.  

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. [email protected] EEO/AA/TTY.

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