Commercial Operations Analyst - Quoting
Axon
·Today
- Location
- Boston, Massachusetts, United States · Scottsdale, Arizona, United States
- Workplace
- Onsite
- Department
- 4504 Commercial Operations
- Seniority
- Mid
- Source
- Greenhouse
Description
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Ready to make your mark and help save lives? Passionate about technology sales and eager to have a real impact? Want to join a fast-moving team where your contributions truly matter?
Axon is seeking a Commercial Operations Analyst to support both our Sales and Finance teams. This is a highly visible role where you’ll play a key part in structuring complex deals and ensuring a seamless customer experience. We’re looking for someone who takes initiative, pays close attention to detail, and thrives in a fast-paced environment — someone who doesn’t wait to be told what to do next, but also values collaboration, feedback, and continuous learning.
You’ll be part of a supportive, mission-driven team that works cross-functionally with Sales, Commercial Controllership, Order Processing, and Accounts Receivable. You'll receive training, mentorship, and resources — and in turn, we’ll count on you to take ownership of your work, drive things forward, and proactively solve problems as they come up.
At Axon, we value people who think critically, take pride in their work, and care deeply about getting things right. If you're motivated, detail-oriented, and ready to grow in a dynamic environment — we’d love to meet you.
What You’ll Do
Location: 4 days a week (Tuesday-Friday) in office at Axon Hub Location (Scottsdale AZ, Seattle WA, San Francisco CA, Atlanta GA, Sterling VA, Boston MA, or NYC)
- Structure and support complex commercial deals across key accounts, working cross-functionally with Sales, Finance, and Legal to ensure efficient delivery and accurate financial outcomes.
- Maintain accuracy in Salesforce CRM, including custom contract terms, pricing, and discounting — with heavy use of Salesforce CPQ.
- Build deep expertise in Axon's product catalog, bundles, pricing structures, and approval flows — becoming a trusted resource for Sales on deal formats, non-standard quote requests, Excel supplements, and custom reporting.
- Analyze existing customer contracts to identify performance obligations, flag risks or gaps proactively, and ensure proper invoicing, documentation, and compliance.
- Participate in testing for new product launches and system updates, providing structured feedback as part of test cycles.
- Collaborate with cross-functional partners across Sales, Finance, Legal, and Order Processing to ensure timely and accurate deal execution.
- Communicate clearly with cross-functional partners — providing guidance in line with standards and policies while keeping unnecessary back-end complexity out of the conversation.
- Contribute to team-wide efforts, projects, and process improvements as needed.
What We're Looking For
- Strong accuracy and attention to detail with low error rates on quotes and deal documentation.
- Ability to analyze contracts, identify obligations, and flag compliance risks.
- A clear, concise communicator who can simplify complex information for cross-functional stakeholders.
- Proficiency or strong aptitude in Salesforce CRM and CPQ; ability to troubleshoot independently before escalating.
- Collaborative and cross-functional by nature — comfortable working across Sales, Finance, and Legal.
- Able to work autonomously while knowing when to escalate through the right channels.
- Eager to grow into a subject-matter expert on Axon's quoting tools, pricing structures, and deal processes over time.
What You Bring
- Bachelor’s degree or equivalent experience
- 3+ years in sales operations, pricing, or commercial operations
- A strong finance orientation and attention to detail, particularly with numbers and data sets
- Salesforce.com CRM platform experience (CPQ preferred)
- Proficiency in Microsoft Excel (pivot tables, lookups, SUMIFs, what-ifs, templates, etc.)
- Clear and concise written and verbal communication skills
- Strong time management and organizational abilities
- A proactive mindset — you take ownership of your work and seek out solutions
- A collaborative approach — you're comfortable asking questions, sharing knowledge, and working as part of a team
- A service-oriented attitude and comfort navigating cross-functional discussions
- Ability to adapt and prioritize in a fast-changing environment
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].