Client Services Representative 2

Candidates must reside within the country that the role is posted in to be considered.

Position Summary

The Client Services Representative 2 is responsible for ensuring the accuracy and integrity of pharmaceutical sales representative drug sample inventories through detailed reconciliation, investigation, and resolution of inventory variances. This role requires strong analytical skills, exceptional attention to detail, and the ability to effectively communicate with pharmaceutical sales representatives, client stakeholders, and vendors. The successful candidate will provide outstanding customer service, maintain compliance with established processes, and serve as a trusted partner in resolving complex inventory and sampling discrepancies.

Major Responsibilities

• Investigate, analyze, and reconcile pharmaceutical sales representative drug sample inventory discrepancies, including returns, disbursements, shipments, transfers, and other sampling transactions.
• Conduct detailed research to identify root causes of variances and ensure timely and accurate resolution.
• Communicate professionally, both verbally and in writing, with sales representatives, client home office personnel, and third-party vendors to resolve discrepancies and address inventory-related inquiries.
• Build and maintain positive working relationships with clients and internal stakeholders by providing responsive, solutions-oriented service.
• Prepare and present written analyses, supporting documentation, and system-generated reports to management and clients, clearly outlining findings and recommendations.
• Review, validate, and maintain inventory-related records to ensure data accuracy, completeness, and compliance with company and client requirements.
• Perform administrative functions, including data entry, document management, scanning, filing, and quality review of supporting documentation.
• Identify trends or recurring issues within reconciliation activities and escalate concerns as appropriate.
• Support team initiatives, process improvements, and cross-functional projects to enhance operational effectiveness and client satisfaction.
• Collaborate with team members to meet service level expectations and departmental goals.

Required Knowledge, Skills & Qualifications

• Bachelors degree or equivalent experience required.
• Strong analytical, critical thinking, and problem-solving skills with the ability to investigate and resolve complex discrepancies.
• Exceptional attention to detail and commitment to accuracy when reviewing data, documentation, and transaction records.
• Experience working with large datasets, including sorting, analyzing, manipulating, and presenting information to support decision-making.
• Proven ability to identify inconsistencies, perform detailed audits, and ensure data integrity.
• Excellent written and verbal communication skills with the ability to communicate effectively across varying levels of an organization.
• Experience interacting directly with clients, customers, or external stakeholders in a professional service-oriented environment.
• Strong customer service skills with the ability to manage sensitive conversations, resolve issues, and maintain positive relationships.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Ability to prioritize competing responsibilities, manage multiple tasks simultaneously, and consistently meet deadlines.
• Strong organizational and time management skills with the ability to work independently and within a collaborative team environment.
• Demonstrated ability to exercise sound judgment, maintain confidentiality, and handle information with discretion.

Preferred Qualifications

• Experience in inventory reconciliation, compliance reporting, auditing, financial operations, pharmaceutical operations, or a related analytical field.
• Experience supporting client-facing programs or working in a regulated environment where accuracy and documentation are critical.
• Advanced Excel skills, including data analysis, filtering, pivot tables, and reporting.

 

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $42,700.00 - $106,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.