Senior Case Manager - Hybrid

Description

Location: Hybrid, Greater Harrisburg Area 

Employment Type: Full-Time

Salary: Competitive and commensurate with experience

About Us:

Knovva Consulting Group is a boutique consulting firm specializing in innovative educational and workforce solutions. Our team is dedicated to enhancing impact through research, strategy, learning design, and implementation services. We work with a diverse range of clients, including schools, non-profits, and educational organizations, providing tailored services to meet their unique needs.

Position Summary

We are seeking a detail-oriented and youth-focused Senior Case Manager to oversee case management in workforce development programs in the Greater Harrisburg Area. The Senior Case Manager will ensure youth receive high-quality case management, career readiness services, and connections to education, training, and employment opportunities. The Senior Case Manager will collaborate with a team of case managers, providing direct supervision, coaching, and oversight of service delivery while helping maintain a trauma-informed, youth-centered approach across all programming. 

This position plays a key role in ensuring program compliance, staff development, and positive outcomes for youth participants.

Key Responsibilities

Case Management & Career Services (50%) 

• Ensure high-quality case management services are delivered to youth participants.
• Review case files and documentation to ensure accuracy, completeness, and compliance with program requirements.
• Support staff in developing individualized service plans with youth participants.
• Monitor participant progress toward educational, employment, and life goals.
• Oversee delivery of career exploration, job readiness training, and employment placement services.

Supervision (20%)

• Supervise, coach, and support a small team of case managers and career service staff.
• Conduct regular supervision meetings and professional development planning.
• Provide guidance on complex participant cases and help staff develop effective intervention strategies.
• Foster a supportive, trauma-informed culture within the case management team.

Participant Support & Crisis Management (10%) 

• Provide guidance on supporting youth experiencing barriers such as housing instability, justice involvement, and educational disruption.
• Assist staff in addressing crises and complex participant needs.
• Collaborate with community partners, schools, training providers, and social service organizations.

Program Operations & Compliance (20%)

• Ensure program services meet contractual and regulatory requirements (e.g., WIOA or other workforce programs when applicable).
• Monitor data entry, reporting, and documentation systems.
• Support program leadership with performance tracking and outcome improvement.

Qualifications

Required

• Bachelor’s degree in social work, human services, psychology, education, or a related field. Master’s degree in social work (LCSW) or a related field preferred. 
• 4–6 years of experience in case management, youth services, workforce development, or related fields.
• 2–3 years of supervisory or team leadership experience.
• Highly organized with the ability to maintain detailed records and complete required reporting.
• Experience with workforce development programs such as WIOA preferred.
• Familiarity with trauma-informed care practices.

Salary is competitive and commensurate with experience. Applicants must be authorized to work in the United States; sponsorship is not being offered at this time. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job as they may change at any time with or without notice.

Knovva Consulting Group is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender, gender identity or expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

To apply: Please submit your cover letter and resume using the link provided. No phone calls, please.