Nurse Manager, Ambulatory Clinic

St Rose Medical Pavilion

Position Summary / Career Interest:

Manages nursing and clinical support staff that provides professional nursing care to patients in family practice, urgent care and specialty care clinics, including clinics operating seven days per week. Assumes responsibility for patient flow, triage and provides direct patient care as needed. Is responsible for efficient day to day operations of the clinic and optimum use of resources to maximize productivity. Fosters an environment of collaboration and respect with physicians, clinic leadership colleagues, nurses, registration team members and other healthcare team members.

Responsibilities and Essential Job Functions

• Maintains current knowledge of and ensures compliance with all regulatory and professional standards of care
• Operational Performance – Assists the Ambulatory Clinic Manager in daily clinical and operational aspects of the clinic including staff scheduling and monitoring of provider clinic schedules to ensure effective resource management and quality improvement through monitoring of clinic key performance indicators. Maintains effective nursing staff coverage within budgetary constraints.
• Collaborates with the Ambulatory Clinic Manager, Senior Administrator/Director, and Physician leadership to establish patient care standards and evaluates staff compliance. Serves as a mentor for excellence in clinical practice and patient and employee satisfaction.
• Assists with the review and revision of clinical policies and procedures.
• Maintains a safe and caring environment for patients that is conducive to positive health teaching and maintenance, meeting patient and family expectations for care while implementing mechanisms to ensure culturally specific care. Responds to patient and family concerns or complaints with sensitivity and compassion in a timely fashion.
• Uses findings from patient and staff satisfaction surveys, complaints, and patient safety events/root cause analysis to plan and improve patient care using active mentoring and performance management strategies including MDI (monitoring daily improvement) boards.
• Manages the hiring, education and performance evaluation of the staff. Works with the Practice Manager and Human Resources in performance management counseling and discipline of staff.
• Creates and maintains a supportive work environment for the entire team. Creates and maintains an atmosphere of respect and courtesy toward patients, staff and colleagues.
• Makes recommendations and provides opportunities for growth and development of personnel and arranges for appropriate education and training of staff.
• Maintains clinical relevance, demonstrating self-development by keeping current on a variety of clinical, management and health care topics.
• Promotes a level of professionalism in clinic, both in culture and appearance. Motivates academic pursuit and continuing education on the part of the staff by establishing and meeting service based certification goals.
• Assists in verifying encounter form charges to ensure proper/appropriate charges.
• Demonstrates working knowledge of applicable labor laws and schedules and coordinates employee staffing including vacations, sick leave and overtime.
• Ensures nurses maintain all required competencies on an annual basis.
• Verifies all licensing and national certification criteria are met.
• Provides support and direction as required in the area of clinical research in the practice to ensure staff compliance to the established research protocols.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Associate Degree Nursing
• Bachelor Degree Nursing within 3 years of hire
• 3 or more years nursing experience (RN and/or LPN)

Preferred Education and Experience

• Master Degree Nursing
• Ambulatory nursing experience
• 2 or more years leadership experience

Required Licensure and Certification

• Licensed Registered Nurse (LRN) - Multi-State - State Board of Nursing - in state in which you live OR
• Licensed Registered Nurse (LRN) - Single State - State Board of Nursing - active with multistate in progress with proof of application
• Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) within 14 days

Time Type:

Full time

Job Requisition ID:

R-52953

Important information for you to know as you apply:

• The health system is an equal employment opportunity employer.  Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.  See also Diversity, Equity & Inclusion.

• The health system provides reasonable accommodations to qualified individuals with disabilities.  If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [email protected].

• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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