- Location
- Toronto, Ontario, Canada
- Type
- Contract
- Department
- Human Resources
- Seniority
- Entry
- Experience
- 30+ years
- Source
- Workday
Description
About Capital One Canada
For over 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!
Our Capital One Team
Our Human Resources team combines thought leadership, best practices and data analytics to shape critical people decisions and strategy at Capital One. We work closely with enterprise HR partners and senior executives in shaping policy, and informing real-time decisions with data.
About the Role
As a Sr. Associate, HR Analytics, you will apply your strategic and analytical skills to deliver on regular reporting and to solve open-ended, complex questions pertaining to how we should attract, develop, and retain top talent. You will team up with partners across HR to work on impactful projects in a collaborative environment that promotes continuous learning, rewards innovation, and prioritizes associate development.
Your Responsibilities:
Your day-to-day might involve:
Design, identify and drive effective measurement to support the HR strategy (i.e. Deep dives, KPIs and dashboards for employee engagement, recruitment, growth, attrition and associate experience)
Lead the development and implementation of innovative analytical tools that will inform optimization opportunities, by breaking down problem statements, analyzing complex data sets and articulating insights that inform strategic recommendations
Use data to help senior leaders set ambitious people related goals, such as understanding the state of our associate’s engagement
Specific responsibilities include, but are not limited to:
Regular Reporting: Deliver on BAU HR reporting such as monthly Human Capital Reviews, Monthly Scorecards, Quarterly Business Reviews or All Associate Surveys.
Strategic problem solving: Partnering with HR stakeholders to identify high impact opportunities to transform the associate experience, conduct analysis, and share insights that inform solutions.
Experimentation: Partner with internal clients in experiment design to better understand key drivers of associate sentiment and behavior.
Insights & analysis: Analyze the impact of our programs and combine those insights with the latest thinking in organizational science to help our clients make data-driven, informed decisions. Adapt methodologies and tools as business needs pivot, to maintain relevance and competitiveness in a rapidly evolving environment.
Successful team members demonstrate competencies in these areas:
Purpose: You feel a deep personal connection to improving the associate experience and are motivated by applying advanced analytics in a mission-driven way.
Analytical thinking: A proven track record of decision making and problem solving based on analytics. Identify opportunities for improvement and use data to make strategic and tactical recommendations.
Execution: Develop and test hypotheses, design solutions, assess operational feasibility, support implementation efforts, and develop plans and tools for monitoring outcomes.
Thought Partnership: Collaborate effectively with other HR team members and clients, working together to navigate complex challenges.
Communication: Strong written and oral communication skills, with the ability to “tell the story” through data, and highlight key insights in a clear and concise manner that can be easily understood by stakeholders.
Results focus: Drives for results and achieves important goals applying strong organizational skills and detail orientation, even amidst ambiguity.
Basic Qualifications:
2+ years of experience with data analytics and insights, focus on HR preferred
Experience working with programming tools (i.e. SQL and Python) and Google Suite products (Sheets, Docs, Looker, etc)
Excellent analytical, critical thinking and problem solving skills, creative storyteller with a passion for people data
Ability to work in a fast paced environment with a high degree of ambiguity and autonomy
Strong communication, interpersonal and presentation skills
Curiosity to learn and build great relationships with internal clients at various
Preferred Qualifications:
Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering or related field)
Working at Capital One.
Enjoy a hybrid work environment, with 3 days in the office. Enjoy our head office located conveniently across the street from Union Station.
This posting is for an existing vacancy.
We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.
We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
