Senior Associate, HR Delivery

WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico

Senior Associate, HR Delivery

Are you interested in joining a team of best-in-class HR consulting leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and one of the best companies to work for.

This Sr Associate position plays a critical role in keeping all members of the HR Shared Services HR Consulting team informed of our partner strategies, annual calendar, and process elements for day-to-day activities the team manages. They will establish and maintain routines and meeting cadences for the team, along with sharing best practices from other Human Resource Consulting and partner teams, while assisting teammates on miscellaneous reporting and coordination to help the team run as effectively as possible.

Roles and Responsibilities

• Administer and monitor day-to-day benefits operations, including enrollments, life events, vendor invoicing, and support assistance during audits,  ensuring accuracy, compliance, and a seamless associate experience across all benefit plans.

• Support the coordination, and execution of benefits projects and initiatives, including open enrollment, vendor implementations, and program enhancements.

• Maintain and update benefits data across systems, ensuring data integrity and enabling accurate reporting; generating recurring and ad hoc analytics.

• Support the Benefits Lead on cross-functionally with Payroll, Legal, Finance, and external vendors to ensure benefit programs operate in full regulatory compliance and align with internal policy standards.

• Support internal communications efforts related to benefits programs, drafting associate-facing materials and coordinating stakeholder updates with clarity, accuracy, and alignment to the Total Rewards narrative.

Basic Qualifications

• Intermediate-Advanced English fluency.

• Bachelor's Degree.

• At least 1 year of experience in Human Resources

• At least 1 year of experience in Project Management or at least 1 year of experience in Process Management

Preferred Qualifications

• Professional Human Resources Certification or Project Management Professional Certification

• 2+ year of experience in Human Resources

• 1+ year of experience in Project or Process Management

At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws. 

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.