Sr. Analyst - Client Support- Front/Middle Office

Nasdaq Technology is looking for a passionate Sr. Analyst - Customer Support/Operations with focus on supporting the clients on Capital Market Solutions Application (Calypso), to join the Mumbai technology center in India. If Innovation and efficiency drive, you forward this is the place for you!

Nasdaq is continuously revolutionizing markets and undergoing transformations while we embrace new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Sr. Analyst - Customer Support/Operations, Your daily task is to address and resolve product issues related to use, maintenance, and upgrade of Calypso Application. You would also provide advice on the configuration and use of Calypso Application and participate in the product improvement request process.

We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets

With this position we offer-

Join the Client Support Services, Market Platform organization, This division's mission is to continuously improve the Nasdaq Customer experience in how they consume the Nasdaq software and services, using a strategic customer-centric approach passionate about driving customer adoption and retention.

Role Responsibilities-

As a Sr. Analyst - Customer Support/Operations, your focus will be developing and supporting software solutions. Besides working closely with your colleagues in Mumbai you will also work closely with Nasdaq teams in other countries.

• Own the lifecycle of client reported defects – including replicating, reporting, providing test cases, investigate potential workarounds, report to engineering, and scheduling upcoming patches and fixes to customers 
• Work directly with customers and provide them with advice on the use and configuration of Calypso products 
• Collaborate closely with partners, and internal groups, including engineering, quality assurance, product management, and customer delivery 
• This position offers a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets 
• Provide known resolutions and/ or advice to customers, customer delivery, and partners 
• Advocate for product feature enhancements 
• Participate in the creation of new tools or new processes to improve customer satisfaction, or improve product support effectiveness/efficiency 

We expect you to have:

• Experience between 3 to 5 years working in Product support/QA role for IT/Finance systems
• Excellent language skills in written and spoken English 
• Knowledge or experience in Interest Rate Derivatives, Cash Products, P&L and Risk Management.
• Proven track record to work in critically meaningful business application software operations and support environment 
• Must be able to work with minimal supervision, be a fast learner, self-motivated, phenomenal teammate, and collaborator 
• Experience working directly with client
• Education Qualification: Bachelors or master’s degree in business / Finance field or equivalent/CFA/FRM
  

It would be great if you:

• Experience working on calypso or similar product

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.