Process Analyst

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

 Doing business legally and with integrity is at the heart of how we serve our customers, communities, and fellow associates. The Legal team works diligently to protect Lowe’s reputation and brand

Job Summary:

This position will provide support to the US Litigation team by identifying necessary documents and electronic evidence for the claims/notices received, pulling data from various internal database, assembling and preparing case summary documents.

Role type - In office

Shift timings: 2 PM to 11 PM IST

Roles & Responsibilities:

Core Responsibilities:

• Provide assistance to U.S. Litigation Team by conducting research on claims/notices received, assembling legal documents and electronic evidence
• Ability to navigate easily through claim documents to identify relevant facts, collect supporting documents for defense and prepare case summaries
• Handling legal mailbox - responding to requests, transferring to necessary departments and ensuring closure
• Opening and closing of subpoenas related support and legal hold requests
• Support with personal file production and e-discovery
• Pull data from various databases to analyze the claim and enter relevant information in the analysis sheet/tool
• Ability to perform email/phone outreach to relevant stakeholders and engage on discussions related to claims and ensure repository is updated
• Work closely with attorneys, paralegals, and other litigation support staff to ensure seamless support in pre-litigation and litigation process
• Working with or providing confidential and sensitive information and exercising discretion concerning its dissemination.
• Creating spreadsheets/documents to organize, display, and summarize data to facilitate analysis 

Years of Experience:

•  2-3 years of experience working in Multinational Companies/Law Firms/Legal Process Outsourcing Firms and has provided support with legal/insurance claims

Education Qualification & Certifications (optional)

       Bachelor's degree in any field

Skill Set Required

•  Ability to understand legal claim documents, identify required documents to be collected and summarize the matter

• Attention to detail. Meticulous and detail oriented. Ability to identity and escalate issues

• Team player who can work effectively with others and ability to combine resources, experiences and know how.

• Open to different ideas and perspectives. Adjust and adapt to changing priorities
• Strong communication skills ability to communicate legal information clearly and effectively.

• Ability to handle multiple research tasks and adjust to changing priorities.

• Exceptional integrity and work ethic 

Secondary Skills (desired)

 Prior experience of supporting the global legal teams (US team) is an added advantage.  

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.