Product Implementation Manager

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Product Implementation Manager is responsible for supporting the Product Implementation Lead in managing the technical and implementation vertical of PLUK’s Product Management unit.

Roles and Responsibilities: A. Product Roadmap, Strategy, and Governance *Support the Product Implementation Lead in providing feasibility assessment and high-level timelines for recommended product projects in the product roadmap.

*Support the Product Implementation Lead in providing technical updates for assigned projects, Day 2, and product performance in the regular Product Steering Committee meetings.

*Support the Product Implementation Lead in overseeing the implementation of RACI document or other governance documents for activities related to product implementation.

B. Product Development

*Support the Product Implementation Lead in providing implementation timelines and resources to the PSC.

8*Develop implementing guidelines and secure approval following RACI. *Support the Product Implementation Lead in holding product kick-offs with internal stakeholders focusing on technical requirements, resources and timelines for technical team including but not limited to Operations, Finance/Actuarial, Tech, R&C, Legal, Data Science.

*Support the Product Implementation Lead in securing PSC’s approval for product’s design and launch date.

*Facilitate creation of technical requirements for system development including creation of product requirements, ensuring requirements are sufficient to support the product design.

*Oversee system development activities including but not limited to system development, SIT, UAT, sign-off, deployment, ensuring activities are executed as per timeline, scope and requirements, and following RACI.

*Ensure operational processes are in place before product launch. *Management of timeline of the above activities including implementation timelines.

*Support the Product Implementation Lead in facilitating the go or no-go checkpoint and manage launch checklist to ensure readiness of technical activities prior to launch

*Oversee technical deployment, ensure readiness, and release advisory prior to launch.

*Perform lessons learned sessions for product implementation after launch.

*Manage timeline of the above activities including implementation timelines.

C. Post-Launch Monitoring

*Ensure monitoring facilities are in place upon product launch.

*Support the Product Implementation Lead in monitoring new product performance against target, escalate and recommend necessary action to address performance issues.

*Support the Product Implementation Lead in maintaining portfolio performance monitoring for presentation to the regular PSC meeting.

*Support the Product Implementation Lead in conducting an annual product review to gauge product performance.

D. Post-Launch Support

*Support the Product Implementation Lead in maintaining the Day 2 list and ensure scope, requirements, risk and timeline are defined per item, in coordination with relevant internal stakeholders. Emil James Marquez *Support the Product Implementation Lead in recommending Day 2 prioritization to the PSC.

*Monitor Day 2 execution following prioritization. Product Implementation Lead *Provide technical support to existing products as needed.

Qualifications

*At least 5 years of experience in life insurance product management or equivalent

*Graduate of Mathematics/Actuarial Science, Finance, Business or equivalent in a reputable university

*Knowledgeable in life insurance products and regulations

*With experience in managing projects end-to-end and collaborating with cross-functional units within a life insurance company

*Strong skill in technical product development including requirements build, product set-up in the system, UAT execution, and post-launch/day 2 solutioning.

*Strong knowledge and experience working with life insurance front-end and back-end systems is a plus. *FLMI designation preferred

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.