Senior Manager - Quality

Job Family:

EBO Quality (India)

Travel Required:

None

Clearance Required:

None

What You Will Do:

• Develop and implement quality control processes and procedures to ensure compliance with regulatory standards and internal quality standards.
• Monitor and analyse quality metrics to identify areas for improvement and implement corrective actions as needed.
• Conduct quality audits to ensure that all products and services meet customer expectations and regulatory requirements.
• Collaborate with cross-functional teams to identify and resolve quality issues in a timely manner.
• Provide leadership and guidance to quality control personnel.
• Ensure that all quality-related documentation is complete, accurate, and up-to-date.
• Train and mentor employees on quality control processes and procedures

What You Will Need:

Overall 12+ years of experience in managing Transactional Quality in US Healthcare, Revenue Cycle Management (RCM).
•    Preferably with Six Sigma Green Belt or Black Belt certification.
•    Strong analytical and problem-solving skills.
•    Ability to handle global or multi-location teams and customer projects.
•    Strong team handling skills.
•    Good eye for details and structured thought process.
•    Excellent oral/written communication skills.
•    Excellent interpersonal skills / Ability to work with all levels in the organization.



What Would Be Nice To Have:

Excellent stakeholder management skills- Ability to interact with senior leadership/clients and manage expectations effectively.

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

 

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

 

We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

 

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.

 

Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.

 

Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.

 

Important Fraud Notice

All official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.

 

Contact Us

If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at [email protected]. All information you provide will be kept confidential and used only as required to support the recruitment process.

 

To learn more about Guidehouse in India, visit www.guidehouse.com/india.

 

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.