Spa Concierge

Description

At Appellation Lodi, Wine & Roses Resort and Spa, we believe in creating extraordinary guest experiences rooted in relaxation, elegance, and genuine care. Our award-winning spa is more than a place of rest. It’s a space where wellness and hospitality come together to rejuvenate the body, mind, and soul.

The Spa Concierge plays an important role in support of all spa operations. When promoting Spa services or selling retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Concierge makes every interaction feel like part of the overall spa experience. This is a part-time position that requires flexible availability including weekends and holidays. 

Job Responsibilities include but not limited to:

• Requires a thorough knowledge of all spa services and products, with the ability to promote and upsell
• Maintain a positive, friendly, caring, and helpful attitude with guests and all team members at all times
• Perform job duties with minimal supervision
• Maintain an understanding and knowledge of the spa menu and industry in general
• Communicate and explain all Spa policies and procedures to guests
• Maintain complete knowledge of hours of operations, services, and products
• Full knowledge and practice of proper chemical handling, cleaning, and disinfecting requirements within all areas of the spa
• Unlock and lockup of treatment rooms and spa facility
• Setup and breakdown of spa amenities, including tea, water, granola, towel standards
• Ensure that all supplies/amenities are available to guests (towels, face cloths, bathmats, shower caps, sheets, shampoo, bath gel, moisturizer, conditioner, deodorant, mouth wash, shaving cream, razors, hair spray, hair dryers, brushes, combs, etc.)
• Provide guests with robe and sandals and ensure the placement of dirty or used items in the proper containers
• Maintain cleanliness and tidiness of spa facility by performing necessary housekeeping duties throughout your shift. Ensure all linens, robes and sandals are properly stocked
• Assist with the laundry duties such as loading washer, dryer, folding, restocking all storage and linen areas
• Responsible for maintaining equipment and storage areas in linen closets and locker room facilities

Compensation & Benefits:

• Pay: $19.00 per hour
• 401(k) Matching
• Aflac Supplemental
• Team Member Discount

GROW WITH US

Born from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place - All designed to celebrate its destinations’ culture, community, and craftsmanship. 

Developed by visionary co-founders Charlie Palmer, one of America’s best-known, award-winning chefs and pioneer in the American hotel-restaurant model, and Christopher Hunsberger, a 30-year veteran of Four Seasons Hotels and Resorts and its former president of North Americas. 

Appellation Lodi – Wine & Roses Resort and Spa offers the perfect setting for romantic getaways, special occasions, business events, and more. As San Joaquin’s leader in hospitality and culinary excellence, we provide a strong team atmosphere and career growth opportunities in various fields, including hotel industry, culinary arts, event planning, spa & wellness, administration, and management.

Our resort is located in Lodi, California, a hidden gem in the heart of Northern California’s wine country that offers an exceptional quality of life with a welcoming small-town feel. Home to award-winning wineries, a charming downtown, and a close-knit community, Lodi is known for its beautiful weather, abundant outdoor recreation, and relaxed pace of life. The cost of living is significantly more affordable than many major metropolitan areas, at approximately 41% lower than San Francisco, 28% lower than Los Angeles, and 21% lower than Napa. With convenient access to Sacramento, the Bay Area, and Lake Tahoe, Lodi is an ideal destination for professionals and families seeking career growth alongside a balanced, fulfilling lifestyle.

Visit https://www.appellationhotels.com/hotels/california-lodi/ to learn more about our resort.

Requirements

• At least 1 year customer service experience, preferably scheduling appointments
• Possess professional telephone etiquette for purposes of booking appointments and handling guest requests
• Be able to make sound decisions by anticipating guest needs
• Ability to handle multiple tasks simultaneously; phones, bookings and requests, checkouts, etc., while maintaining the highest level of customer service
• Possess general accounting skills as required for cash and credit transactions and daily closeout paperwork
• Ability to prioritize, organize and follow up on tasks
• Must maintain confidentiality of guest information
• Due to the cyclical nature of the hospitality industry, spa team members may be required to work varying schedules to reflect the business needs of the Spa including holidays
• Be able to handle guests’ complaints in a courteous and professional manner and stay calm under pressure