Collections Supervisor

Company Overview:

At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.

If you're looking to make an impact and grow with a team that values you, come join us!

Job Description

Snap Finance is seeking a Supervisor for the Collections department! We are looking to strengthen our dynamic, growing team. The primary responsibilities of this position require effective communication with agents, the leadership shown among your peers, and the ability to motivate and inspire. 

How you’ll make an impact:

• Oversee the performance of a team of agents through regular coaching, feedback, and quality assurance evaluations.
• Identify process gaps, conduct reviews, and implement solutions to mitigate operational impact.
• Participate in leadership meetings and contribute to team and departmental strategy discussions.
• Manage administrative tasks including timecards, scheduling, and payroll updates.
• Monitor and respond to multiple shared email inboxes in a timely and organized manner.
• Handle escalated customer interactions and support agents with de-escalation techniques.
• Participate in and contribute to special projects and cross-functional initiatives.
• Identify opportunities for departmental improvement and provide actionable feedback.
• Report system or tool issues to the appropriate teams for resolution.
• Perform additional duties as assigned by department leadership.

What you’ll need to succeed:

• High school diploma or equivalent required.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Effective communication skills, with the ability to interact professionally with customers, team members, and business partners.
• Proficiency with computer systems including Microsoft Word, Excel, internet applications, and internal business tools.
• Consistent achievement of departmental KPI performance goals over the past 3 months.
• Minimum of 90 days in current role with no corrective actions within the last 90 days.
• Flexibility to work assigned schedules, including evenings and weekends as needed.
• Experience leading a Collections Team

What would make you stand out:

• Previous collections experience preferred.

Why Join Us:

• Generous paid time off
• Competitive medical, dental & vision coverage
• 401K with company match for US
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Access to mental health and wellness resources
• Company-paid volunteer time to do good in your community
• Legal coverage and other supplemental options
• A value-based culture where growth opportunities are endless

More:

Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.

California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice 

Why Join Us:

• Generous paid time off

• Competitive medical, dental & vision coverage

• 401K with company match for US

• Company-paid life insurance

• Company-paid short-term and long-term disability

• Access to mental health and wellness resources

• Company-paid volunteer time to do good in your community

• Legal coverage and other supplemental options

• A value-based culture where growth opportunities are endless

More:

Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.

California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice