Italian-Speaking Customer Service Specialist - Medical Devices

About the Role

We are looking for an Italian-Speaking Customer Service Specialist to support customers using diabetes-related medical devices.

You will provide customer and technical support across multiple channels while ensuring a professional and empathetic experience.

Responsibilities

• Provide technical support for diabetes-related medical devices and accessories.
• Troubleshoot product and device issues.
• Process orders and renewals.
• Support customers via phone, email, chat and SMS.
• Document customer interactions accurately in English.
• Follow established procedures and safety guidelines.
• Handle sensitive cases with patience and empathy.

Requirements

• Fluent Italian, both written and spoken.
• C1 level of English.
• Strong customer service and communication skills.
• Ability to support multiple markets.
• Good problem-solving and organisational skills.
• Ability to remain calm under pressure.
• Flexibility to work rotational shifts.
• Healthcare, diabetes-device or technical support experience is an advantage.
• EU citizenship or a valid Portuguese residence permit with full working rights.

Working Schedule

• Full-time, on-site position in Porto.
• Rotational shifts operating 24/7, Monday to Sunday.
• Two rotational days off per week.
• Occasional night shifts from 22:00 to 07:00 may be required.

What We Offer

• Competitive salary with a fixed component and performance bonus.
• €1,200 welcome bonus. 14 months salary
• Fully paid initial training.
• Central office location in Porto.
• Employee referral bonus.
• International working environment.

If you are fluent in Italian and English and legally authorised to work in Portugal, we would be happy to receive your application.

Final salary, shift schedule, relocation conditions, training, and contractual details will be confirmed during the official offer process.

Apply now or send your CV directly to [email protected]