- Location
- Lisbon
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- Vincere
Description
Experience the power of a game-changing career
Are you looking for what’s next? We are a global technology and services leader that powers the brands of the future. They help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And they’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Service Representative in Portugal you will ensure that performance goals are met across all operations and that client expectations related to operational excellence are fulfilled: high targets regarding quality, efficiency, and customer journey improvement.
Career growth and personal development
We will give you all the training, cutting-edge technologies, and continuing support you’ll need to succeed. There’s real career and personal growth potential. About 80% of managers and leaders have been promoted from within! That’s why they offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Customer Service Representative, you will:
- Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners’ products and services via incoming calls or emails.
- Review requests, make appropriate decisions, and process accordingly.
- Demonstrate the ability to analyze information and solve problems.
- Work on continuous improvement for customer satisfaction.
Your qualifications
Our client is a great match if you:
- Have a native level of Italian (written and oral) and fluent in English (B2).
- Live within 50km from Lisbon (although position is fully remote)
- Have excellent writing and communication skills coupled with empathy and team spirit.
- Love to identify the customers’ needs and propose fast solutions.
- Are proactive, results-driven, self-motivated, and a great team player.
- Having previous customer experience is a plus.
What’s in it for you
In this role, our client offers benefits that help you support your unique lifestyle:
- Competitive salary
- Fully paid training
- Homeoffice within Portugal
- Career development programs, specialized courses, and language classes.
Why work in Portugal?
Portugal offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. It enjoys a warm climate for most of the year. This is one of the many reasons why the stunning country has become one of the most popular destinations for Europeans and has a growing expat community.
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
