Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Mandatory Requirement

Please note that this position is strictly 100% on-site at our Lisbon office. We cannot accommodate remote or hybrid work arrangements under any circumstances.

Are you a native or fluent Italian speaker eager to launch an exciting new career in one of Europe's most vibrant, sun-drenched capital cities? We are searching for motivated, people-first individuals to join our high-energy, multicultural team right here in Lisbon!

Your Daily Responsibilities

As an Italian Customer Support Specialist, you will represent our brand as the primary contact point for our Italian-speaking community. Your main duties will include:

• Omnichannel Support: Resolving client questions professionally and efficiently via incoming phone calls, emails, and live chat.
• Problem Resolution: Troubleshooting account issues and technical errors, patiently guiding users toward the right solutions.
• Database Management: Documenting customer interactions, feedback, and escalated issues in our centralized CRM system.
• Product Expertise: Keeping up-to-date on our platform features, internal policies, and tools to offer top-tier assistance.
• Performance Goals: Achieving and exceeding individual key performance indicators (KPIs) while maintaining exceptional service quality.

What We Look For

• Language Skills: Near-native or native proficiency in Italian (written and spoken) paired with a minimum of B2-level English.
• Interpersonal Skills: Excellent communication habits, empathetic listening, and a genuine passion for customer service.
• Tech Savviness: Ability to multitask comfortably across different web browsers, ticketing systems, and databases.
• Flexibility: Adaptability to a fast-moving corporate setting, including readiness to work a rotating shift schedule.
• Legal Status: EU citizenship or a valid, active work permit to work full-time in Portugal.

Salary & Housing Packages

We provide two distinct compensation structures depending on your accommodation preference:

• Option A (Self-Arranged Housing): You will receive a gross monthly salary of €1,340 if you prefer to find and pay for your own local apartment.
• Option B (Company Lodging Provided): You will receive a gross monthly salary of €1,060 if you choose to live in corporate-managed housing.

Relocation Support & Extra Benefits

• Travel Coverage: Complete financial reimbursement for your flight to Lisbon.
• Shared Accommodation: A private bedroom in a shared, company-leased apartment (for those selecting Option B).
• Utilities Included: Water, gas, and electricity bills are fully paid by the employer (for those selecting Option B).
• Professional Growth & Culture: Fully paid onboarding training, clear pathways for internal promotion, and frequent, fun team-building events.

Ready to Take the Leap?

If you are prepared to build an exciting international career in Portugal, click "Apply Now" to submit your CV in English. Our recruitment team will review your profile and contact you to schedule an initial online screening!