Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

This role is 100% office-based at our Lisbon headquarters. Please note that we do not support work-from-home or hybrid setups under any circumstances.

Are you a native-level or fluent Italian speaker searching for a thrilling professional adventure in one of Europe's most radiant, culturally rich, and sun-drenched capital cities? We are on the hunt for energetic, customer-centric professionals to join our lively, international team right here in Lisbon!

Your Day-to-Day Responsibilities

As an Italian-Speaking Customer Support Representative, you will act as the face of our brand, delivering top-tier assistance to our Italian user base. Your daily tasks will include:

• Client Engagement: Managing inbound phone calls, emails, and live chats with a helpful and professional attitude.
• Problem Solving: Diagnosing account-related or technical difficulties and patiently walking customers through the resolution process.
• Record Keeping: Tracking and updating client interactions, inquiries, and escalated tickets in our centralized CRM software.
• Product Knowledge: Staying current on platform upgrades, company policies, and new releases to guarantee accurate support.
• Target Achievement: Reaching and surpassing your personal performance metrics (KPIs) while maintaining stellar service quality.

Ideal Candidate Profile

• Languages: Native-level or near-native mastery of Italian (both written and spoken), alongside a professional working knowledge of English (B2 level or above).
• Interpersonal Strengths: Superior communication abilities, a knack for active listening, and a natural passion for helping others.
• Technical Aptitude: Proficiency in navigating multiple web platforms, CRM databases, and ticketing applications simultaneously.
• Versatility: A positive mindset and the ability to thrive in a fast-paced environment with a rotating shift schedule.
• Work Eligibility: EU citizenship or a valid, current permit allowing full-time employment in Portugal.

Salary Package Options

We offer two distinct payment and accommodation packages depending on your lifestyle preferences:

• Option A (Independent Housing): A gross monthly salary of €1,340 if you choose to find and secure your own accommodation in Lisbon.
• Option B (Company-Provided Housing): A gross monthly salary of €1,060 if you prefer to utilize our corporate housing option.

Relocation Perks & Benefits

• Flight Reimbursement: Complete financial coverage for your plane ticket to Lisbon.
• Corporate Accommodation: A private bedroom in a shared, company-managed apartment (for those choosing Option B).
• Free Utilities: Full employer coverage of monthly utility bills (gas, electricity, and water) under the housing package.
• Career Growth & Fun: Comprehensive paid training upon arrival, internal promotion opportunities, and organized team-building activities.

How to Apply

Ready to take on an incredible new journey and grow your international career in beautiful Portugal? Click "Apply Now" to submit your resume in English, and our recruitment specialists will reach out to organize your online interview!