Building Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title: Building Manager

Location: Cyber Park, Gurgaon

Position Overview

We are seeking a proactive and service-oriented Building Manager (BM) to be the primary point of contact for our clients. This role is crucial for ensuring a superior client experience by building strong relationships, managing communications, and handling data effectively. The ideal candidate will be a skilled communicator with a talent for problem-solving and a commitment to maintaining high levels of client satisfaction.

 

Key Responsibilities

• Serve as the main liaison for all client inquiries, feedback, and issue resolution.
• Develop and maintain strong, positive relationships with all tenants and client stakeholders.
• Manage and maintain the client database, ensuring all information is accurate and up-to-date.
• Track and report on key client satisfaction metrics, service requests, and engagement activities.
• Collaborate with internal teams (Facilities, Operations, etc.) to ensure seamless service delivery and swift resolution of client needs.
• Proactively identify opportunities to improve the client experience and add value.

 

Qualifications

• Graduate / MBA with certification in Power Bi, Advance excel etc.
• Proven experience in a customer service, account management, or hospitality role.
• Exceptional communication and interpersonal skills, with the ability to engage confidently with diverse stakeholders.
• Strong organizational and data management abilities, with proficiency in MS Excel.
• A client-first mindset with a proactive approach to problem-solving.
• Ability to work independently and manage multiple priorities effectively.

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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