- Location
- London Office · Berlin, Berlin, Germany
- Type
- Full-time
- Department
- Commercial
- Seniority
- Manager
- Source
- Greenhouse
Description
About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
As Sr Enablement Manager in EMEA, you are the first dedicated enablement presence in Parloa’s fastest-growing region. Western Europe GTM has added BDRs across the Nordics, Netherlands, Spain and Italy, a new RVP for France, new partner managers, and the region’s first Senior Enterprise Engagement Manager in London.
Your mission is to make sure global enablement programs actually land in EMEA: on schedule, in-region hours, and adapted to local market context. You are the local face of GTM Enablement for EMEA sellers and the named point of contact EMEA field leaders currently do not have. This is a delivery role by design: you are not expected to set regional strategy alone, but you own the quality and timeliness of everything enablement delivers in the region, and you escalate early when the global plan and regional reality diverge.
Areas of ownership:
- Run new-hire onboarding cohorts for EMEA-based GTM hires on the cadence and curriculum set by the Principal PM, Global Onboarding, and deliver EMEA bootcamps locally and in-region hours, ending the model where the US team travels in.
- Adapt onboarding materials for local market, language, and regulatory context in coordination with the global team, and track attendance, completion, and ramp metrics for every EMEA cohort.
- Execute global enablement initiatives, including certifications, product launches, and methodology programs, in the EMEA timezone and market context, working from the readiness standard set by the Senior PM, Product Enablement.
- Surface scheduling conflicts, capacity limits, and regional blockers to the global team early enough to be solved.
- Maintain EMEA-specific content, scheduling, and cohort data in Highspot and the LMS.
- Prepare and deliver the enablement components of quarterly business reviews for EMEA leadership and field teams.
- Own end-to-end enablement delivery for WAVE Europe and other EMEA-based programs, rather than routing this back through the US team.
- Own EMEA attendee readiness and regional pre-work for GKO and other company-wide moments, in partnership with the GKO lead.
- Act as the first point of contact for EMEA reps and managers on enablement questions, replacing the ad hoc sessions regional field leaders currently run themselves, and represent enablement at EMEA sales meetings as needed.
- Keep EMEA leadership current on regional program status and completion without them having to chase updates, and escalate regional risk and strategic questions to the Director, Field Performance and VP, GTM Enablement rather than resolving them independently.
Who you are:
- 4 to 7 years in enablement, sales operations, learning and development, or a closely related GTM function, with hands-on experience running onboarding cohorts or training programs end to end, not just coordinating them.
- Comfortable executing against a plan set by others while exercising real judgment day to day.
- Credible with quota-carrying sellers and their managers. You will be the face of enablement in the region.
- Clear, proactive written communication across time zones, with a bias toward flagging problems early.
- Working familiarity with enablement or LMS platforms, such as Highspot, Sana, or comparable tools.
- Based in or willing to relocate to London, with the right to work in the UK.
Our Recruiting Process:
Talent Acquisition → Hiring Manager → Meet your peers → Case Study Panel → Bar Raiser
Why Parloa?
We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.
At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.