Relationship Manager (China Desk)

Overview:

The Relationship Manager for our China Desk to act as the primary conduit for Chinese corporations expanding their footprint into Malaysia. In this strategic role, you will be the face of the bank for inbound Mainland Chinese businesses, guiding them through the complexities of cross-border expansion. Leveraging your deep understanding of People’s Republic of China (PRC) business culture and your background in the financial industry, you will facilitate seamless business establishment, build lucrative long-term corporate relationships, and deliver bespoke cross-border banking solutions.

Key Responsibilities:

• Proactively identify and acquire new corporate clients from Mainland China (from State-Owned Enterprises, large-to-mid-cap and small & medium private enterprises) seeking to establish or expand operations in Malaysia.

• Serve as the key liaison for inbound clients, facilitating their end-to-end setup in Malaysia. Guide clients through local banking regulations, account establishment, foreign exchange rules and initial capital injection processes.

• Act as the trusted primary point of contact for Chinese clients, ensuring exceptional service delivery and building deep ties with local management.

• Act as the internal subject matter expert on PRC business practices, bridging cultural and operational gaps between Chinese clients and local teams.

• Actively represent the bank at relevant industry events, and bilateral trade associations to build a robust pipeline of referrals.

• Follow through and personally driving the granular implementation and execution actions of client’s request. Scope includes operational, servicing and troubleshooting activities i.e. account opening, online banking activation, social events and engagements. 

Skills & Experience We Are Looking For:

• Preferably a PRC National currently residing in Malaysia will be an advantage. Malaysian who has ample experience navigating Chinese relationship nuances also welcomed.  

• 5 years and above of industry experience (financial services industry, ideally within Banking and Big 4 Accounting Firm will be an advantage).

• Strong, practical understanding of PRC business culture, corporate etiquette, and negotiation styles.

• Native-level fluency in Mandarin (spoken and written) to effectively negotiate and draft proposals for client’s PRC head offices, coupled with professional fluency in English for local stakeholder management.

• Strong foundation in banking products (loans, trade, cash, foreign exchange) and a working knowledge of Malaysian regulatory frameworks, including Bank Negara Malaysia (BNM) foreign exchange policies.

• Highly self-motivated with strong networking abilities, commercial acumen, and the ability to navigate complex, multi-stakeholder deals. Ideally able to operate in various social settings.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.