- Location
- Germantown, TN · 7945 Wolf River Blvd, Germantown TN 38138
- Type
- Full-time
- Department
- Patient Access Services (PAS)
- Education
- High School
- Source
- Greenhouse
Description
Job Title: Patient Scheduling Coordinator II
About Us
At West Cancer Center, we are dedicated to providing exceptional, patient-centered cancer care through innovation, compassion, and collaboration. Our administrative and clinical teams work seamlessly to ensure every patient receives timely, respectful, and coordinated care. Join our mission-driven team where every role directly impacts the lives of those we serve.
Position Overview
The Patient Scheduling Coordinator II is responsible for managing patient scheduling functions, including registration, referral processing, insurance verification, and pre-certification activities. This role plays a crucial part in ensuring efficient clinic operations and positive patient experiences.
Key Responsibilities
- Greet patients and their representatives professionally and courteously
- Verify and update patient demographic and insurance information
- Schedule appointments for office visits, labs, radiology tests, injections, and chemotherapy/infusion
- Coordinate new internal referrals and manage all relevant appointment types
- Handle patient no-shows and process clinic discharges as necessary
- Maintain accurate scheduling templates and optimize provider schedules
- Respond to incoming phone calls and emails related to scheduling inquiries
- Send out appointment reminders and rescheduling notices
- Report scheduling or workflow issues to leadership promptly
- Provide general administrative assistance and patient support
- Cross-train with other team members to promote departmental efficiency
- Ensure compliance with safety and confidentiality standards
- Participate in staff meetings and assist in onboarding new employees
- Perform other duties as assigned
Qualifications
Education & Experience
- High school diploma or GED required
- At least 6 months of related experience or equivalent combination of education and experience
Skills & Abilities
- Strong organizational and follow-up skills
- Excellent verbal and written communication abilities
- Effective multitasking and prioritization in a fast-paced setting
- Strong problem-solving and decision-making skills
- Proficiency in Microsoft Office and other computer applications
- Ability to work independently and collaboratively within a team
Why West Cancer Center is a Great Place to Work
- Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
- Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
- Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
- Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.
No nights, weekends, or holidays. Comprehensive benefits package.
Join Us
Be a vital part of our scheduling and support team at West Cancer Center. If you're organized, compassionate, and committed to delivering excellent patient service, apply now to begin your journey with us.
