System Support Analyst I

Job Description Summary

At Aristocrat, we are committed to bringing happiness to life by harnessing the joy of play. The Aristocrat Class II (ASCC2) Systems Support Analyst I (SSA I) supports the day-to-day operation of critical systems across the Aristocrat Class II environment. This role is responsible for creating service tickets, monitoring, troubleshooting, and maintaining enterprise systems to ensure 24/7/365 operational stability and availability.

The SSA I is a frontline technical resource, handling incidents, service requests, and critical issues while coordinating with internal teams and field personnel. This position demands working in a high-availability, fast-paced environment, where rapid response and effective resolution are essential to maintaining system uptime.

What You'll Do

• Monitor and support enterprise systems, networks, and applications in a highly regulated environment to maintain system availability and performance.

• Respond to incidents received through phone, email, monitoring tools, and ticketing systems, prioritizing issues and working toward timely resolution.

• Create, update, and manage service tickets, ensuring accurate documentation, categorization, prioritization, and closure.

• Remotely troubleshoot and resolve issues involving servers and network infrastructure

• Coordinate incident response activities, including communications, escalation, tracking, and resolution of critical issues.

• Monitor system alerts, identify potential issues, and follow established incident management procedures to minimize service disruptions.

• Partner with engineering, field technicians, and other teams to resolve operational and technical issues and support ongoing system reliability.

• Support scheduled jobs, installations, system configurations, upgrades, and implementation activities, including required documentation and service requests.

• Maintain clear and timely communication through status updates, incident reporting, and collaboration tools during service events and outages.

• Adhere to remote access, security, and regulatory compliance requirements, including Tribal Gaming regulations.

• Analyze recurring issues and trends, contribute to process improvements, and develop documentation, procedures, and knowledge base articles to support operational efficiency.

Qualifications

• An Associate degree in information technology or 2+ years of validated experience in comparable areas, or equivalent experience, is preferred
• Ability to obtain a gaming license in all jurisdictions where Class II products operate
• Solid understanding of computer networks, hardware, software and relevant certifications such as CompTIA A+ or Network+ are a plus
• Familiarity with Hypervisors/Virtual Machines, Replication, SQL, Postgres, Kubernetes and data backup and recovery processes
• Experience with system monitoring tools and troubleshooting techniques, along with excellent problem-solving and analytical skills capable of identifying and solving problems effectively in a fast-paced environment
• Strong written and verbal communication skills, with capacity to operate independently and collaborate multi-functionally among colleagues
• Ability to read, write, speak English and able communicate technical information clearly to non-technical staff.
• Bold demeanor with a determination to continuously improve and ability to collaborate effectively within a team.
• Travel required - 0-25%

Physical Requirements

• Assigned duties are accomplished primarily in an office/production setting. Ability to maneuver around an office/production setting, work at a desk/workstation and respond to written and oral cues.

• Must have the manual dexterity to operate a computer and other vital office/production equipment.

• May be required to bend, reach, and lift up-to 50 lbs.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

None

Pay Range

$38,500 - $71,500 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.