Lead Product Manager

The Lead Product Manager will be a key member of the Digital & Technology team, responsible for managing the strategic direction of technology and digital programs for Disney Cruise Line’s Onboard Guest Fulfillment Systems. This role involves collaborating with leadership to establish strategies across the latest technologies, working with multiple products, teams, and interdisciplinary leaders to bring strategies to market that support business opportunities and enhance the Guest experience. The Lead Product Manager will develop business and product strategies and implement tactics that create business opportunities that align with the digital and technology roadmap themes for Disney Cruise Line. 

As a Lead Product Manager, you will be a subject matter expert who may serve as a team lead to others, solving complex problems and identifying innovative solutions. 

• Gathering requirements for all aspects of a project, collaborating with all impacted teams including creative and technology for agreement. 

• Driving implementation of a business digital and technology roadmap by ensuring the development teams understand the product goals and priority. 

• Documenting features by translating product concepts into user stories, epics, and other appropriate product deliverables. 

• Serving as the primary representative for product management in all daily activities related to the roll-out of a product/enhancement. 

• Supporting defect triage activities by working with technical, creative, and production teams to identify cause through resolution. 

• Communicating with partners of multiple levels across Digital & Technology and the broader Disney organization through several mediums. 

• Assisting in creating and implementing a strategy to create a Product-Centric team for Cast and Crew facing applications. 

Required Qualifications & Skills: 

• Minimum 7 years of product management experience in digital customer experience for a global or national brand(s), working with technology, design, project management, business, and user experience teams. 

• Ability to use hard data to form assumptions and develop business cases. 

• Experience presenting out on Product performance and success of programs. 

• Ability to think strategically and guide ideas into action with a willingness to take personal initiative. 

• Experience collaborating with and achieving results through partnerships with others and the capability to interact within all leadership levels. 

• Experience identifying technical, user, and business issues in an organization. 

• Experience with Agile software development methodology. 

• Bachelor’s Degree in a related field. 

Preferred Qualifications& Skills: 

• Certified Scrum Product Owner. 

• Experience with data, data science, analytics, and business intelligence. 

• Master’s degree in a related field. 
   

Required Education: 

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Business Management, Engineering, or comparable field of study, and/or equivalent work experience