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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Senior Director, Strategic Partnerships and Business Innovation is the primary strategic partner between the Quote-to-Cash (Q2C) Innovation team and a broad set of cross-functional stakeholders — spanning both Prospect-to-Cash (P2C) teams and functions outside P2C, including Deal Desk, Revenue Recognition (RevRec), Legal, and Corporate Strategy. This role is first and foremost a connective one: building trust, surfacing needs, and driving alignment across teams that don't always share the same priorities or reporting lines.
Beyond building and running these partnerships, the role also carries direct ownership of Corporate Strategy initiatives and works closely with the Head of Q2C Innovation to help drive team priorities and represent the team's interests across the organization.

Key Responsibilities

Strategic Business Partnership (Primary Focus)

• Serve as the primary point of contact and trusted advisor for Deal Desk, RevRec, Legal, and Corporate Strategy, representing Q2C Innovation's priorities while championing partner teams' needs in return.
• Build and maintain durable working relationships across both P2C and non-P2C functions, adapting approach to each team's structure, incentives, and pace.
• Proactively surface partner-team needs, pain points, and upcoming priorities before they become urgent — acting as an early-warning system for the Q2C Innovation team.
• Translate cross-functional input into clear requirements, prioritized items, and process improvements.
• Identify friction, misalignment, or competing priorities between partner teams and broker resolution.
• Act as an escalation point for complex, multi-team issues requiring judgment and negotiation.
• Represent Q2C Innovation in cross-functional forums, governance bodies, and planning cycles involving these partner teams.

Strategic Ownership & Execution

• Own designated Corporate Strategy initiatives end-to-end, from framing through delivery, partnering directly with Corporate Strategy leadership to shape priorities and define success criteria.
• Bring structure to strategic workstreams, including business cases, prioritization frameworks, and leadership reporting.
• Take on high-visibility special projects at the direction of the Head of Q2C Innovation; this is a deliberate, ongoing part of the role, not a catch-all. Expect to be pulled into new strategic problems as the business evolves.
• Partner with leadership to scope and stand up new initiatives quickly, defining approach and success metrics even where no existing playbook exists.

Qualifications

Required Experience

• 8+ years of experience in business operations, strategy, revenue operations, or a related field, with direct exposure to Deal Desk, RevRec, Legal, or Corporate Strategy functions.
• Demonstrated success building and sustaining cross-functional partnerships across teams with differing priorities, incentives, or reporting structures.
• Experience owning strategic initiatives end-to-end, from ambiguous problem framing to structured execution.
• Experience partnering with Legal and Finance-adjacent teams (e.g., RevRec, Deal Desk) on process or policy matters.
• Comfortable operating with ambiguity and moving fluidly between advisory and direct-ownership modes.

Preferred Qualifications

• Background in corporate strategy, M&A, or enterprise-wide transformation work.
• Familiarity with the Salesforce Q2C/P2C ecosystem (CPQ, Billing, Revenue Cloud, or similar).

Critical Leadership Competencies

• Relationship-building and stakeholder management across diverse, non-aligned teams
• Strategic influence without direct authority
• Enterprise process thinking
• Program execution and ownership
• Judgment under ambiguity
• Executive communication

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $181,700 - $304,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $218,100 - $332,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.