Call Center Assistant

Job Description:

• Role Title: Call Centre Assistant

• Role Type: Permanent, Part time

• Department and Location: Food Services, The Mater hospital, North Sydney

• Salary: 32.61 AUD base per hour +super

Welcome to the Mater, Sydney North Shore’s premier private hospital

Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.

Founded by the Sisters of Mercy in 1906 and powered today by St Vincent’s Health Australia, the Sisters' spirit is our living heartbeat. As a leading regional centre for clinical excellence, we are renowned for our world-class maternity unit, next-generation surgical robotics, and leading-edge orthopaedic, spinal, and oncology care. Here, you will work alongside premier specialists in a modern, supportive environment that actively backs your professional growth and advanced clinical education.

We are positioned just minutes from St Leonards, Wollstonecraft, and Crows Nest stations, with major Pacific Highway bus routes right on our doorstep.  Whether you live locally or are traveling along the T1 or M1 corridors, your daily commute will be seamless.

Read on to explore this exciting role and the fantastic perks waiting for you here.

About The Role

• The successful candidate will play an integral role in the provision of food and nutrition services to patients and guests, and is the initial engagement point with the Food Services department across SVHA Private Division hospitals.

• The position holder will be responsible for assisting patients as well as their guests and family members with meal selections via the electronic system, telephone, or in person from patients' rooms (for patients screened as needing assistance).

• The Call Center Assistant will utilise the CBORD software system, which interfaces with the patient electronic medical record, answer patient calls, enter meal orders into CBORD and aid patients with menu selections that are in accordance with their prescribed diet.

About You

As an outstanding Call center assistant, you are a master of customer service. Your skills will include:

• Can do attitude.

• Great communication skills.

• Eye for detail.

• Excellent customer service skills.

• Good personal presentation.

• Be familiar with all telephony, computer operations, menus and diets.

What we can offer you

• Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income
• For-Purpose Impact: Be part of a not-for-profit where surplus is reinvested into research & community care
• Maternity Excellence: Join Sydney’s top private service and the city’s unique private Lvl 4 Special Care Unit
• Surgical Innovation: Work in the only Aus member hub of the International Society of Orthopaedic Centres
• Oncology Leadership: Deliver cutting-edge cancer care backed by specialised & holistic wellbeing centres
• Safe Staffing: Work with peace of mind under an historic EA delivering mandated nurse-to-patient ratios
• Growth: Access world-class research funding & scholarships via The Friends of the Mater Foundation
• Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations

Sponsorship / work rights for Australia

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community. 

How To Apply

The closing date for applications is 21st August 2026. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

Please submit your resume.  A cover letter is welcome but not required.

Respectfully, this role is not open to recruitment agencies.

Closing Date:

21 August 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct