Customer Service Representative

Description

EXACTA Land Surveyors, dba Landmark, is one of the nation’s premier residential and commercial land surveying companies. Exacta provides services in Ohio, Illinois, Maryland, Virginia, Florida, and Texas. Services include all types of residential, commercial, construction and ALTA/NSPS surveys with a commitment of accurate and timely delivery to our clients. Our surveys provide an important component for real estate type transactions involving buyers and sellers, title companies, lenders, attorneys, and real estate agents.

Position Summary

The Customer Service Representative is responsible for communication with clients related to order entry, scheduling, and billing, creating/sending invoices, providing quotes to customers, sending survey deliverables, reporting, addressing customer concerns and communication with field crews under the direction of the Operations Manager.

Position Schedule

This is a full time in office position in our location in Worthington, OH, 43085.

Requirements

Position Responsibilities

• Preliminary Project Coordination with Project Manager (PM)/PLS along with preliminary research.
• Obtain preliminary research to facilitate proposal creation (Aerials, Tax Maps, Deeds, Plats)
• Manage quoting and coordinate individual proposals from Landmark website under PM/PLS supervision.
• Invoice/submit for work completed according to client instructions.
• Maintain any and all email correspondence relating to client communication, internal correspondence, notes, contact information, to facilitate complete project understanding and reference for scope questions.
• Prioritize requests to meet deadlines
• Identify, download and print all relevant, deeds, easements, commitments & prepare field packages for crews under PLS supervision.
• Conserve PM/PLS’s time by reading, researching, and routing correspondence and phone calls, drafting letters and documents; collecting and analyzing information; initiating telecommunications, as appropriate.
• Create and modify documents and emails utilizing Microsoft Office—Word, Excel, Access, Outlook
• Daily reporting
• Perform administrative support tasks.
• Fully adhere to Exacta policies, procedures and work directives.
• Resolve internal/external customer issues in a prompt and professional manner.
• Establish and maintain effective working relationships with other employees, managers, clients and other parties as related to the Landmark/Exacta services and overall business.
• Perform all duties as assigned to meet business needs in a safe, ethical and professional manner.

Skills and Experience

• High School Diploma or equivalent with a minimum of 3-5 years in customer service or related role.
• Proficient in Microsoft Office including Excel and other job-related software/e-technology/cloud-based solutions
• Able to communicate and respond to questions in a professional and knowledgeable manner ensuring business outcomes; assertive problem-solver and action-oriented team player. Must have a relentlessly positive, flexible, do-whatever-it-takes attitude; must be fast on your feet, poised under pressure, and committed to client service.
• Able to balance the workload to accommodate demands of the job and exceed client expectations.
• Proficient in the independent application and use of job-related software/e-technology/cloud-based solutions.

Company Benefits

• Competitive Salary
• Medical/Dental/Vision Insurance
• Company-Sponsored Life & Disability Insurance
• Voluntary Benefits – Accident, Critical Illness, Life, Short & Long-Term Disability
• Health Savings Account
• 401k with company match
• Paid Holidays
• Paid Time Off
• Childbirth Recovery Leave

EXACTA Land Surveyors, dba Landmark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Exacta Employee Value Proposition

Exacta offers a fulfilling career where your contributions are valued, and you can make a difference. Exciting career advancement opportunities, a clear path for professional development, competitive pay and benefits are available for each team member.

Exacta is a mission and values driven organization. At our core, is Exacta’s mission to “provide peace of mind to our clients and make their lives easier”. We perform that mission with a commitment to always doing the right thing – for our clients, for our team members and for the community.

Join our rapidly growing company where you’ll be surrounded by colleagues who care, and who will inspire and challenge you each and every day!

Exacta – Unlimited Boundaries!