Host - LoLo's - Phoenix

LRW Concepts, LLC is looking for a friendly, welcoming, and guest‑focused Host to join our team. As the first and last point of contact for our guests, the Host plays a key role in setting the tone for the dining experience. If you enjoy creating a warm atmosphere, staying organized, and helping guests feel taken care of from the moment they arrive, this role is a great fit.

An Arizona-based company specializing in restaurant management and operations, LRW Concepts is recognized for owning and operating acclaimed dining destinations that emphasize scratch-made cuisine, a dedicated team culture, and elevated guest experiences. As the parent company of Lo-Lo’s Chicken & Waffles, Monroe’s Hot Chicken, Brunch & Sip, and Warren’s Supper Club, LRW Concepts is dedicated to delivering exceptional quality, service, and experiences for both guests and employees.

Lo-Lo’s Chicken & Waffles:

Lo-Lo’s Chicken & Waffles is a high-energy, down home southern style full serve restaurant that provides guests with hot, fresh, made to order southern comfort foods in a hometown environment full of flavors and soul satisfaction.

Known for its tantalizing flavors and seasoning mixtures, Lo-Lo’s gives each guest the opportunity to enjoy southern friend chicken, crispy golden waffles, and amazing soul food in an environment that offers guests the opportunity to experience high quality dining in a full-service environment that speaks to all the comforts of southern cooking.

Position: Host

Location: In person required: 1220 S Central Ave. Phoenix, AZ 85003

Shift: Open, Swing, Closing, Weekends, Holidays

Starting Base Salary: $12.15 per hour plus tips

Expected Hours: 10 - 30 hours per week (based upon business needs)

Supervisory: Reports to Shift Supervisor, Assist GM, and General Manager

At LRW Concepts, LLC, we value diverse experiences and believe in second chances—individuals with prior justice system involvement are welcome and strongly encouraged to apply.

Position Summary:

The Host is responsible for greeting guests with genuine hospitality, managing the waitlist, coordinating seating, and supporting smooth front‑of‑house operations. This role requires excellent communication skills, strong attention to detail, and the ability to stay calm and organized in a fast‑paced environment. The ideal candidate is upbeat, professional, and committed to delivering an exceptional guest experience.

Key Responsibilities:

• Greet guests warmly and create a positive first impression
• Manage waitlists and seating assignments efficiently
• Escort guests to tables and provide menus or relevant information
• Communicate wait times clearly and accurately
• Maintain a clean, organized, and welcoming host stand and lobby area
• Assist with answering phones, taking to‑go orders, and providing general guest support

• Refill water glasses and pre‑bus tables to support smooth and efficient service

• Oversee to‑go orders, ensuring accuracy, quality, and proper packaging

• Process to‑go payments promptly and correctly

• Coordinate with servers, bartenders, and kitchen staff to ensure smooth service flow
• Monitor dining room capacity and pacing to support efficient operations
• Handle guest concerns or requests with professionalism and care
• Support opening, running, and closing duties as assigned

What We’re Looking For:

• Previous host or customer service experience is a plus but not required
• Experience with POS systems and seating preferred not required
• Friendly, outgoing personality with a passion for hospitality
• Strong communication and multitasking skills
• Ability to stay calm, organized, and efficient during busy shifts
• Professional appearance and demeanor
• Ability to lift up to 50 lbs and be on your feet for extended periods
• Dependable, punctual, team-oriented, and eager to serve
• Flexible availability, including evenings, weekends, and holidays
• Understanding of health regulations and ability to enforce cleanliness standards.
• Required certifications Food Handler’s Certification

Why LRW Concepts:

We are an experience to be had not only as a guest but as an employee. Our company offers a great environment and creates an atmosphere to ensure dining and serving wonderfully crafted meals. Other perks that you may receive include:

• Staff discounted meals
• Creative input into a growing, community-focused brand
• Potential for career growth as business expands
• Flexible Schedule

Benefits:

Full-time Employees: average 30 hours or more hours per week

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K (not matched)
• Paid time off

EEOC Statement:

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected applicable.

Notice of E-Verify Participation

This employer participates in E-Verify. As required by law, we will use E-Verify to confirm the employment eligibility of all newly hired employees. You have the right to know if your employer participates in E-Verify and to be provided with the necessary information and forms upon hire. You can find more information about E-Verify and your rights at https://www.e-verify.gov/emplo....