Customer Service Rep - PDC

Warehouse Customer Support Associate Responsibilities Include:

• Performs all warehouse duties (shipping & receiving, loading, unloading, inventory, etc.)

• Obtains sales order from customer via phone and/or email 

• Provides knowledgeable answers to questions about product, pricing, and availability via phone and/or email correspondence

• Works with internal departments to resolve customers’ issues (warranties, back-orders, etc.)

• Generates pick tickets for orders to the warehouse
  

Successful Warehouse Customer Support Candidates Will Have:

• 2 years’ experience as team lead or manager experience

• Automotive parts or heavy-duty truck parts knowledge, preferred

• Professional communication style (both written and verbal)

• Customer service focus

• Computer proficiency and ability to learn new programs

• Organization and time management skills with the ability to multi-task

• Ability to lift up to 75 pounds

• Forklift experience

Physical Requirements: 

These physical demands are representative of those an associate must meet to be able to successfully perform the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties:  

• The role is a physically active role

• Will be required to lift, pick, pull, and stock heavy duty truck parts that might be in excess of 50+ lbs with lift assist devices

• Will be required to stand for long periods of time on a variety of surfaces and will be required to operate a forklift 

• Will frequently be required to: walking, bending, twisting, stepping, stooping, reaching, lifting, pushing and climbing

• Will frequently use a computer in the course of completing daily activities

Work Environment: 

The work environment described are representative of those an associate encountered while performing the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.

• The associate will be regularly exposed typical inside and outside environmental conditions, including, but not limited to dirt, dust, vibration, minimal chemical hazards, noise and temperature variances

• Exposure to hazards or physical risks, associated with a warehouse, vehicle services, and retail operations, which require following basic safety precautions

E-Verify: FleetPride validates right to work using E-Verify. Fleetpride will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.