Office Coordinator

 

SOJOURNER HOUSE | OPERATIONS

Office Coordinator Department Operations Reports to Senior Director of Operations Location Providence, RI — Multi-Site Support Status Full-Time, In-Person (Monday–Friday), Non-Exempt Salary $25–$28/hour, based on experience

About Sojourner House Sojourner House is a nonprofit organization dedicated to supporting individuals and families impacted by domestic violence and sexual assault. Through housing, advocacy, education, and community-based services, we help survivors rebuild safe and stable lives. Our administrative offices support the staff who deliver these critical services, and creating a welcoming, organized, and supportive workplace is an important part of that work.

Position Summary The Office Coordinator is an essential member of the Operations Department and helps keep Sojourner House’s administrative offices connected, organized, welcoming, and running smoothly.

This role serves as a key point of support for staff and may also be one of the first faces visitors, vendors, and community partners encounter. The Office Coordinator balances front-facing service with the behind-the-scenes coordination that keeps day-to-day operations moving.

This is a hands-on, varied position for someone who is organized, approachable, dependable, comfortable with technology, and willing to take initiative. The ideal candidate enjoys helping people, solving everyday problems, and following tasks through to completion.

What You Will Do

Office & Visitor Support

● Serve as a welcoming point of contact for staff, visitors, vendors, and guests. ● Answer and route administrative phone calls and emails appropriately. ● Support shared calendars, meeting coordination, room preparation, and general administrative

needs. ● Help maintain professional, welcoming, and well-organized administrative offices.

Technology & Administrative Systems

● Provide first-line support for routine staff technology and office-equipment needs. ● Support routine user account administration and employee technology setup. ● Assist with phones, computers, printers, and other workplace technology. ● Coordinate with external technology and telecommunications providers and escalate issues when

appropriate.

Employee & Operations Support

● Support Operations-related onboarding and offboarding activities.

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SOJOURNER HOUSE | OPERATIONS ● Coordinate employee access, equipment, and workplace resources. ● Assist staff with routine administrative and workplace needs. ● Provide general administrative and project support to the Operations Department.

Mail & Multi-Site Coordination

● Collect, sort, distribute, and coordinate organizational mail and deliveries. ● Help move materials and information between Sojourner House locations. ● Complete local administrative errands and transport organizational materials as needed. ● Handle organizational documents and materials with appropriate care and discretion.

Supplies & Office Resources

● Monitor and coordinate office supplies and administrative inventory across locations. ● Support purchasing, organization, and distribution of workplace resources. ● Help ensure shared spaces remain stocked, clean, organized, and ready for staff and visitors. ● Identify office needs and take appropriate action or route concerns to the right person.

Vendor & General Operations Coordination

● Serve as a point of contact for designated administrative vendors and service providers. ● Coordinate routine service needs, deliveries, appointments, and follow-up. ● Track outstanding requests and communicate updates as needed. ● Support additional Operations priorities and projects as assigned.

What We’re Looking For ● 1–2 years of administrative, office coordination, operations, customer service, or similar

experience preferred. ● Strong organizational skills, attention to detail, and follow-through. ● Comfort using technology and learning new systems. ● Familiarity with Google Workspace or similar productivity tools. ● Strong written and verbal communication skills. ● A warm, professional, and service-oriented approach. ● Ability to manage competing priorities and frequent interruptions. ● Ability to work independently while recognizing when an issue should be escalated. ● Sound judgment and discretion when handling confidential information. ● Comfort with both desk-based administrative work and hands-on office support. ● Valid driver’s license and reliable transportation for local travel between Sojourner House

locations. ● Successful completion of a background check.

Work Environment & Travel This position is fully in-person and provides support across multiple Sojourner House locations. The role combines computer-based administrative work, front-office responsibilities, local travel, and hands-on office support. The employee must be able to move throughout office and storage areas and transport routine office supplies and materials. Reasonable accommodations will be provided in accordance with applicable law.

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SOJOURNER HOUSE | OPERATIONS

How to Apply Please submit a resume, cover letter, and 2–3 professional references to [email protected] with the subject line “Office Coordinator.” Applications will be reviewed on a rolling basis.

Sojourner House is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

 

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SOJOURNER HOUSE | OPERATIONS

Internal Screening & Interview Guide Office Coordinator | Operations Department

For internal hiring use. The screening questions are designed to confirm the necessary requirements of the position and determine whether a candidate demonstrates enough relevant experience, initiative, organization, judgment, and service orientation to advance to an in-person interview.

Screening Questions

Necessary Requirements

1. This position is fully in-person, Monday through Friday, from 9:00 AM–5:00 PM. Are you able to consistently work this schedule?

2. Do you have a valid driver’s license and a reliable personal vehicle that you can use for work-related travel between office locations and other local destinations during the workday?

3. Are you comfortable regularly traveling between multiple Sojourner House locations as part of your workday?

4. This position requires the ability to lift and carry items weighing up to 50 pounds. Are you able to perform this essential function, with or without reasonable accommodation?

5. This is a hands-on position that may require walking, standing, moving throughout office spaces, carrying supplies, and being on your feet for extended periods. Are you able to perform these essential functions, with or without reasonable accommodation?

Candidate Screening Questions

6. Tell me briefly about your most recent role. What were you responsible for day to day?

7. This position combines administrative support, office coordination, technology, staff support, and hands-on office responsibilities. What interests you about that type of role?

8. Tell me about a time several people needed something from you at once. How did you decide what needed your attention first?

9. Tell me about something you noticed at work that needed attention before anyone asked you to handle it. What did you do?

10. How do you personally keep track of tasks, requests, deadlines, and things you need to follow up on?

11. Tell me about a time you didn’t know how to do something at work. How did you go about figuring it out?

12. What experience do you have working with office technology or systems such as Google Workspace, phones, printers, computers, shared calendars, or similar tools?

13. Tell me about a time you were responsible for making sure something continued running smoothly behind the scenes. What was your responsibility?

14. What are you looking for in your next position, and what would make a role a good fit for you?

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SOJOURNER HOUSE | OPERATIONS 15. What is your earliest available start date?

What to Look for During Screening

● Provides specific examples rather than only broad or rehearsed statements. ● Demonstrates reliability, follow-through, and personal accountability. ● Shows initiative and notices needs without requiring constant direction. ● Has a clear system for staying organized and following up on requests. ● Is comfortable learning and troubleshooting everyday workplace technology. ● Communicates professionally and demonstrates a service-oriented approach. ● Understands that the role is hands-on, varied, and part of the Operations Department rather than

a desk-only or traditional receptionist position.

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