IT Technician

IT Level 1 TechnicianHelp Desk  |  Mesa, AZ   |  Full-Time, On-Site  |   Mon–Fri, 8:00am–5:00pm  |  $40,000–$50,000 (based on experience) WHY DATATEKDatatek is a Mesa-based Managed Service Provider that keeps Arizona businesses running. We’re a team who tackle real IT challenges every day — and we’re looking for the next person to grow with us.This is a great opportunity for someone early in their IT career who is hungry to learn, eager to take ownership, and ready to build a foundation that can carry them to Level 2 and beyond. We invest in our people through paid certifications, hands-on mentorship, and a clear advancement path.THE ROLEAs a Level 1 Technician, you’ll be the first point of contact for our clients — handling inbound support requests, resolving common issues, and escalating complex problems to our senior engineers. You’ll work in a fast-paced MSP environment where no two days are the same and every ticket is a learning opportunity.This is not a passive role. We expect you to own your tickets, document your work, and bring a professional, solutions-oriented attitude to every client interaction.WHAT YOU’LL DOServe as the first point of contact for client support requests via phone, email, and ticketing systemTroubleshoot and resolve common hardware, software, and connectivity issues for end usersSupport Microsoft 365 applications including Outlook, Teams, Word, and ExcelPerform basic Active Directory tasks: password resets, account creation, and group assignmentsImage, configure, and deploy workstations, laptops, and peripherals for clientsDocument all work clearly and accurately in the ticketing systemEscalate complex or unresolved issues to Level 2 engineers with thorough notes and contextAssist with onboarding new users and setting up equipment at client sitesFollow standard operating procedures and contribute to knowledge base documentationMaintain a professional, patient, and helpful demeanor with all client contactsWHAT YOU BRINGRequired1+ year of IT support experience in a help desk, desktop support, or similar roleWorking knowledge of Windows 10/11 and Microsoft 365 applicationsBasic understanding of networking concepts: DNS, DHCP, TCP/IP, and Wi-Fi troubleshootingFamiliarity with Active Directory for common user management tasksStrong customer service skills — you communicate clearly, listen carefully, and stay calm under pressureAbility to prioritize and manage multiple open tickets in a queue-based environmentReliable, punctual, and accountable — clients depend on us to show upPreferredCompTIA A+ or Network+ certification (or currently pursuing)Experience with a ticketing or RMM platformExposure to an MSP environmentPLEASE READ BEFORE APPLYINGYou may struggle in this role if your experience is limited to:A single, low-volume internal IT environment with minimal ticket accountabilityRoles where documentation and follow-through were not expectedWe welcome career changers and recent graduates who have hands-on experience and a demonstrated drive to grow — but this role requires professional IT support experience in some form.WHAT WE OFFERSalary range of $40,000–$50,000 based on experienceCompany-sponsored certifications and professional development budgetMentorship from senior engineers and a clear path to Level 2Paid time off plus federal holidaysA team environment that takes your growth seriouslyHOW TO APPLYSend your resume and a brief note on why you’re pursuing a career in IT.Datatek is an equal opportunity employer. We evaluate all applicants based on qualifications, merit, and business needs.