Administrative Assistant - Billing Clerk

Department: Head Start and Children's Services

Employment Type: Permanent - Full Time

Location: Malden - Commercial Street

Compensation: $22.59 / hour

Description

Key Responsibilities

• Oversee the departments’ clerical functions and general office procedures; provide necessary assistance to staff in completing assignments as deemed necessary.
• Maintain departmental records for miscellaneous correspondence, telephone conversations and in-house communications. 
• Work closely with other departments concerning purchasing, personnel, payroll and other administrative matters.
• Perform miscellaneous administrative tasks (e.g., coordinating the use of office space by other departments, scheduling meetings, record-keeping, filing, etc.)
• Review and analyze the division’s operations and develop suggestions for improvement.
• Handle administrative paperwork as needed.
• Assess monthly parent fees and fees collected, log weekly parent fee charges and payments, follow-up with parents regarding payments, gives Program Director pertinent information needed for monthly report.
• Assist families with filling out applications for enrollment. 
• Assist clients with correspondence needs. 
• Ensure all important communications are translated for non-English speaking parents.
• Ensure that the Parent Committee has all its information, bylaws, agendas, minutes, space and funds to properly function at its meetings; and that staff have worked to encourage and support members in attending meetings; and when they are absent that these members are provided with information about the meeting in a timely, accurate way. 
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• Demonstrated knowledge of and sensitivity to the educational and socioeconomic needs of the children and families served.
• Excellent written and verbal communication as well as interpersonal skills.
• Ability to handle sensitive family situations in a non-threatening and professional manner.
• Keyboarding skills, computer literacy and familiarity with various applications such as database, word processing, e-mail and internet.
• Knowledge of neighborhoods served by programs and city-wide services relevant to the programs population.
• Proven ability to keep accurate written records and documentation.
• Ability to work with culturally and ethnically diverse low-income population.
• Bilingual in Haitian Creole or Chinese is highly preferred.
• Must be able to work independently without intensive supervision.
• Must be able to balance and prioritize work load and have strong time management skills. 

• Maintain professional boundaries in relationships with staff and families.
• Maintain confidentiality of child and family information at all times.

• Frequent significant decisions and problem solving abilities.
• Ability to work as a team member collaborating with coworkers, parents and community resources.
• Lift items based on program administration needs.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.