Customer Operations Associate

Customer Operations Associate
We're hiring
Team: Customer Operations
Reports to: Director of Command & Revenue Operations
Location: West Valley City, Utah (Hybrid)
Employment type: Full-time, 40-hour workweek
Compensation: $55,000 – $65,000 base + performance incentive eligibility
About Calyx Containers
Calyx Containers designs and manufactures sustainable, compliant packaging for regulated industries. We're a fast-moving B2B manufacturer in the middle of an exciting transition: building a smarter, more scalable customer experience powered by our own technology. Customer Operations is the engine that keeps customers moving cleanly from quote to order to reorder, and it's evolving fast.
About the Role
This is a launchpad role for someone hungry to learn a complex industry from the inside. You'll start by jumping in wherever the team needs you, helping move orders, estimates, production ticket requests, sales orders, proofs, and customer updates across the finish line, and learning how every piece of our business fits together along the way.
You're joining at a pivotal moment. As we shift more of our work onto a software-based system, some of today's manual tasks will become automated, and this role will grow with that change, evolving toward customer onboarding, platform enablement, and higher-value account support. We're looking for someone who sees that as the opportunity it is: a chance to grow as the company grows, and to help shape a role that doesn't fully exist yet.
This is a true team-player role at a small company, where everyone wears multiple hats and the best ideas win. If you're energized by ambiguity, comfortable solving problems that don't have a playbook yet, and eager to prove yourself, this is a rare ground-floor opportunity.
What You'll Do
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Jump in across the customer workflow, helping with orders, estimates, production ticket requests, sales orders, proofs, and customer updates as the team needs.
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Learn our products, systems, and processes deeply, and become someone the team can hand things to with confidence.
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Keep work moving accurately and on time, catching the small details that prevent big problems downstream.
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Help customers get set up and active on our online ordering platform as we roll it out.
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Use AI and software tools to work faster and smarter, and help us figure out better ways of doing things.
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Keep customer and order data clean, complete, and current across our systems.
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Take on new responsibilities as you prove yourself, growing toward account ownership and specialized roles on the team.

What Success Looks Like
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You learn fast, ask good questions, and quickly become a reliable contributor the team leans on.
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Work you touch is accurate, organized, and moves without surprises.
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You spot problems early and bring solutions, even to challenges we haven't solved before.
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You grow into greater ownership and a clear next step on the Customer Operations team.
What You Bring
Required
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A genuine hunger to learn, grow, and build a career, this is a starting point, not a destination.
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Truly exceptional attention to detail, you catch what others miss.
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Comfort with ambiguity and a bias for solving problems that don't have a clear answer yet.
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A collaborative, low-ego team-player attitude, ready to do whatever the moment needs.
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Comfort using AI tools and learning new software quickly.
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Ability to thrive in a fast-paced small-company environment where priorities shift.
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Clear communication and strong follow-through.
Preferred
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Experience in manufacturing, packaging, print, or another build-to-order industry.
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Exposure to order, quoting, estimating, or production workflows.
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Any background, internship, or coursework that shows initiative and a drive to grow.
Customer Operations

MORE ABOUT US:

Our team is composed of bright, hardworking, creative, and highly motivated individuals looking to make an impact on the world. We seek like-minded colleagues who share our values and want to apply their experience, energy, and enthusiasm to help grow and scale a dynamic business in a rapidly expanding industry. The Calyx Containers culture fosters the personal and professional growth in a challenging and rewarding environment. We operate at a fast pace, demand high personal standards, and offer everyone the opportunity to contribute, skill-build, and develop their talents.

Benefits and Perks offered to full time employees:
-Flexible Paid Time Off
-Comprehensive benefits offerings including: Medical (with company-funded HRA), Dental, Vision, Short- and Long-Term Disability Insurance, Life Insurance, Headspace Care Mental Health support...all effective the first day of the month following hire.
-401(k)
-Ability to make an immediate impact
-Monthly team meetings and frequent social events

An ideal Calyx candidate looks like:
-Has experience in the cannabis and/or packaging industry
-Thrives in a fast-paced environment
-Handles ambiguity with a positive attitude
-Rolls up their sleeves to help their team

How success is measured at Calyx:
First 30 days spent getting to know the company and our team!
Ability to make an immediate impact - we’re growing quickly and want you to help cultivate that!
Living our core values:
--X-treme Ownership
--Be Quick, But Don’t Hurry
--Sustainability Is Multi-Dimensional
--We Are Square: Quality Does Not Cut Corners
--Customer Is The Only Boss
--Earn Success Every Day
--The Biggest Failure Is The Failure To Ask For Help
--Better Together: Cultivate An Inclusive Environment

Calyx Containers is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We believe strongly in fair hiring practices and in creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibilities.
Calyx is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment and activities. To request reasonable accommodation, please contact [email protected]. (Please note that applications should not be emailed to this address).