- Salary
- $110 – $120
- Location
- Chicago, IL
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Corporate Team
- Seniority
- Director
- Education
- Master
- Industry
- Hospitality
- Category
- Operations
- Role type
- People Manager
- Environment
- Office
- Source
- Lever
Overview
As Director of Operations, you'll empower host teams to deliver exceptional client-centered services across fitness management, events, programming, food & beverage, and concierge services. You'll translate business strategies into operating standards, manage cross-functional teams, oversee learning & development programs, and collaborate with Product and Engineering teams on technology platforms. The role requires operational leadership experience, strategic thinking, and the ability to scale service delivery. Position offers $110-120k salary plus equity, with locations in Chicago or Houston.
Description
Salary Range: $110-120k + Equity Eligibility
Benefits: FREE employee-only medical coverage, a 4% employer 401(k) match, and FREE short-term disability. Other incredible benefits HERE.
Location: Chicago, IL or Houston, TX
Reports to: Chief Experience Officer
Mission
The Director of Operations is responsible for empowering host teams to deliver exceptional, client-centered services that foster connection, well-being, and longevity, ensuring high-quality experiences at scale. This role plays a key part in sustaining and scaling Playbook’s site operations across our core service lines: fitness center management, hosted meetings and events, tenant and public programming, food & beverage operations, and concierge services. The right person will speak the language of operational rigor, but understands the soul of premium hospitality.
Lasting Impact
As a result of your time in this role, you have helped shape and define the future of work. You have enabled our host teams to do what they do best: spark connection, enhance well-being, and unlock productivity for thousands of people in office spaces across the country. You led Playbook to become a lasting fixture in commercial office buildings.
Skills
Project ManagementChange Management
Benefits
FREE employee-only medical coverage4% employer 401(k) matchFREE short-term disability
