- Location
- Tokyo, Japan
- Workplace
- Remote
- Type
- Full-time
- Department
- IT
- Seniority
- Entry
- Experience
- 5+ years
- Source
- Workday
Description
About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
Customer First
Push Boundaries
Critical Thinking
Build for Scale
Less is More
Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
Role Summary
This position focuses on handling Attraction Products at Klook, such as tickets for entertainment venues. The mission is to bring excitement to our customers by developing products and businesses for both global and local users.
Roles & Responsibilities (What you will do)
- Account management and onboarding: Maintain regular communication with existing merchants, conduct business reviews, opportunity identification and updates with merchants on a routine basis. At the same time, actively participate in partner and product onboarding processes, operations, content, editorial, and quality control teams.
- Cross-Functional Coordination: Collaborate closely with various internal functions (e.g., marketing, supplier operations, customer service, finance) to maximize sales, ensure alignment, enhance operational efficiency, drive customer satisfaction and repeat business, and ensure accurate payment processing and risk mitigation.
- Operational Support: Work with internal stakeholders to deliver operational tasks, including activities such as onboarding, content editing, and handling merchant inquiries, following established procedures.
- Service Level Improvement: Cooperate with merchants to enhance service levels and meet the needs of both Klook and customers. Particularly with optimizing key supply strength metrics.
- Process Optimization: Identify opportunities to enhance efficiency and optimize fundamental BD processes.
Knowledge and Skills required (What you will need)
- At least 5 years of work experience. OTA or e-commerce experience is preferred.
- Comfortable with change, we’re growing and want you to grow with us.
- A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently.
- Strong commercial sense, as well as solid analytical, written and verbal communication skills
- Confident, self-motivated and goal-oriented personality
- Globally-minded and comfortable working with people from different cultural backgrounds and in different time zones
- Fluent in written and spoken English and Japanese. Chinese is also a plus.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
