Quality and Operations Manager

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Manager

Job Description & Summary

The Quality & Operations Support - Manager is part of the Quality & Operations team and operates across all lines of service. The objective of the Quality & Operations Team is to continually design, implement, provide ongoing support and management of ways in which the Firm can better, more proactively, manage delivery risk. Increasing the quality of our delivery through bringing a distinctive level of quality experience to our Clients, the Firm and our People.

Primary duties and responsibilities
Customer - Quality 
Support the R&Q Director on wider R&Q team operations, including:
Budget preparation
Budget monitoring on a monthly basis
Liaison with sub function leads on budgets
Support in the People related activities including managing the career coach allocations
Support on all wider team people and operations

Support the Enterprise Risk Management programme
Conduct quality assurance on the ECR files (Engagement Compliance Reviews)
Prepare Partner feedback dashboard for R&Q performance
Responsible for supporting on continuous review of the programmes to implement improvements and ways in which to better add value to the Businesses, applying digital tools and a constant improvement mindset
Consider ways in which efficiencies and greater data outputs can be gained through each of the quality programmes, individually as well as looking at them as a whole
Responsible for supporting on continuous improvements and innovative ideas on all areas of Risk & Quality
Support in the continuous review and improvement of quality through the engagement lifecycle, identifying  ways in which we can deliver a distinctive quality experience, manage delivery risk and make R&Q easier to do business with
Support in the implementation and regular review of a Governance Framework and / or quality checkpoints including  a potential Quality Plan
Lead, be responsible for, conduct, participate in various ad hoc projects assigned by the CRO.

Internal Process
Updating a number of Risk & Quality systems
Be involved in various R&Q activities and new initiatives
Identify areas of potential improvements in various R&Q policies and processes.

Financial
Adhere to the Quality & Operations budget.

Learning and Growth
Adhere to policies and procedures 
Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed.

 
Education
A professional or academic qualification (degree level or equivalent), or extensive relevant and practical experience.

Language
Fluency in English required, proficiency in Arabic is advantageous.

Overall Experience
4+ years of relevant experience.

Specific Experience
Experience in the Professional Services industry in a top tier Big 4 firm preferred.

Knowledge and Skills
Strong analytical skills
Problem solving skills
Risk averse/risk management skills
Process oriented 
Organization skills
Thoroughness and eye for detail
Time management skills and proactivity
Strong verbal and written communication skills
Ethical conduct
A conscientious, ambitious team player, with good self-management skills and an ability to take initiative.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date