- Location
- Jakarta, ID
- Type
- Contract
- Department
- Customer Service
- Education
- Bachelor
- Closing date
- Today
- Source
- iCIMS
Description
Overview
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender.
Responsibilities
Communicate with customers, email, live chat and call (inbound/outbound).
Provide knowledgeable answers to questions about product, pricing and availability. Work with internal departments to meet customer's needs. Data entry in various platforms collaborate on projects to improve support tools and processes.
Qualifications
Qualifications:- Bachelor's degree or equivalent from all majors- Minimum GPA 2,75- Experienced in Customer Service is preferred- Fresh graduate are welcome to apply- Excellent in English (Speaking, Writing, Listening, and Reading with minimum score C1 (Will be tested during the recruitment process)- Good analytical thinking and problem solving- Customer focused - Good in Time Management- Willing work in shifting schedule- Willing to Placed in JakartaResponsibilities:- Review the customer complaint and understand where the issue lies using our internal tools as well as external resources.- Providing the customers with a final response in a timely manner. - Write final responses to complaints- Understands procedures and policies and stays updated on changes to ensure accuracy and compliance- Effectively manages and prioritizes workload autonomously, with a strong capability to handle multiple priorities simultaneously while maintaining focus, quality, and meeting deadlines