- Salary
- $39 – $54
- Location
- Hayward, CA
- Workplace
- Remote
- Department
- Field Service
- Seniority
- Senior
- Experience
- 4+ years
- Source
- Greenhouse
Description
The Sr. Service Technician position requires an experienced professional with a proven background in diagnosis, maintenance, and repair of Battery Electric Vehicles (BEVs). You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.
Responsibilities:
- Confidently repair electro-mechanical issues and perform diagnostics
- Train and assist Associate Service Technicians and Service Technicians with HV systems, electrical vehicle powertrains, repair procedures, etc.
- Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems
- Ability to problem-solve both Technical and Process-flow issues. SME (Subject Matter Expert) in at least 1-2 major repair categories
- Follow correct repair order documentation procedures, i.e. The Three C's
- Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
- Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.
- Demonstrate attention to detail and passion for creating positive client experiences
- Ability to work remotely and support mobile service team as needed
- Other duties as assigned
Qualifications:
- 4+ years of experience as a Service Technician or Diagnosis Technician
- ASE Certifications (A4, A5, A6, A7, A8, L3, L4-ADAS) - (Required)
- Prior experience diagnosing and repairing High Voltage (HV) systems, Low Voltage (LV) systems, and Electric Vehicle powertrains
- Experience in luxury automobile repair environments
- Customer facing experience exhibiting excellent written and verbal communication skills
- Proficient in Microsoft Office as well as learn proprietary DMS software
- Ability to communicate effectively both verbally and written with Field Engineering Team pertaining vehicle preliminary diagnosis
- EPA 609 Certification
- Willingness to complete Lucid provided CPR training post hire
- Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
Preferred Qualifications:
- ASE Certified Master Technician
Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
