Business Development Executive

The Business Development Manager (BDM) is responsible for driving business growth by acquiring new client accounts, nurturing long-term client relationships, and identifying new business opportunities in the manpower outsourcing and staffing industry. The role will focus on expanding Q2s market presence, delivering customized workforce solutions, and ensuring client satisfaction through close coordination with Operations and HR teams.

Revenue Generation

• Develop and implement sales strategies to achieve quarterly and annual revenue targets.
• Negotiate and close profitable contracts aligned with company goals.
• Monitor and analyze sales performance, recommending actions to drive consistent growth.

Client Acquisition & Retention

• Identify and secure new client accounts through proactive business development efforts.
• Build strong, long-term client relationships to ensure satisfaction and repeat business.
• Manage renewals and upselling opportunities to maximize account value.

Market & Opportunity Development

• Conduct market research to identify emerging trends, target sectors, and new opportunities.
• Analyze competitor activities and industry movements to inform strategic positioning.
• Recommend new service offerings or business approaches based on market insights.

Proposal & Contract Management

• Lead the preparation, presentation, and negotiation of proposals and service agreements.
• Ensure pricing and contract terms align with company standards and profitability targets.
• Coordinate with internal teams for smooth handover from client acquisition to service delivery.

Cross-functional Collaboration

• Partner with HR, Recruitment, and Operations to ensure client requirements are met effectively.
• Provide accurate client forecasts and updates to internal teams for resource planning.
• Support internal alignment by sharing client insights and business priorities.

Pipeline Management & Reporting

• Maintain and fully optimise the sales pipeline using CRM tools in tracking the leads and conversions.
• Prepare and present regular performance reports and revenue forecasts to management.
• Identify potential risks or bottlenecks in the sales process and propose corrective actions.

Brand Representation

• Represent Q2 professionally in all client and industry engagements.
• Participate in networking and business events to enhance the companys visibility and credibility.
• Promote Q2s core values and service excellence in all external interactions.

Continuous Improvement

• Gather and analyze client feedback to enhance sales approaches and service quality.
• Identify process gaps and recommend improvements for greater efficiency and client satisfaction.
• Stay updated on manpower industry trends and integrate best practices into sales strategies.

Key Competencies

• Strategic Business Development & Commercial Acumen
• Client Relationship Management
• Sales, Negotiation & Networking Skills
• Market Intelligence & Industry Insight
• Collaboration, Communication & Results Orientation

Critical Success Factors

• Target Achievement Meets assigned revenue and client acquisition goals.
• Pipeline Quality Maintains an active, well-qualified sales pipeline.
• Client Relationship Management Builds strong client relationships that drive renewals and upselling.
• Effective Sales Execution Delivers timely proposals, negotiations, and closed deals.
• Market Awareness Identifies new opportunities and contributes insights to the sales strategy.
• Cross-functional Coordination Collaborates effectively with HR, Recruitment, and Operations for smooth service delivery.

Qualifications:

Education

• Bachelors degree in business administration, Marketing, Human Resources Management, or any related field.
• Post-graduate studies or certification in Sales Management, Account Management, or Business Development is an advantage.

Experience

• At least 5-7 years of solid experience in business development, client acquisition, or key account management within the manpower outsourcing, staffing, or HR solutions industry.
• Proven track record in generating new business, managing enterprise-level clients, and achieving or exceeding revenue targets.
• Experience in negotiating service agreements, manpower contracts, or outsourcing deals.
• Strong understanding of end-to-end staffing operations, including recruitment, deployment, and client servicing processes.
• Familiarity with B2B sales cycles, particularly in labor contracting, project-based staffing, and managed services environments.