Customer Service Representative

Location: Ottawa, Ontario

Employment Type: Full Time

Compensation: $17.85 to $25.00 per hour, depending on experience

Position Type: Existing position

Why We Need You
At Alta Vista Animal Hospital, we take our mission statement, your pet’s health is our top priority and excellent service is our goal, very seriously.   With every interaction, we aim to exceed each pet owner’s expectations. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated! 

Why is this role important

As the face of VCA, the Client Service Representative (CSR) sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates.

Key Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm and guiding clients and their pets to exam rooms, prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times, both inside and outside.

What We Can Offer You!

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of 
wellness and appreciation you can thrive in! 

• VCA Canada Student Loan RRSP Program – Ask us more! 

• Competitive wages and benefits! 

• Annual uniform allowance 

• Exceptional career development: there is room to grow here! 

• RRSP Employer 5 % Match Program – saving for your future just got easier! 

• Extensive online anytime-anywhere access to journals and textbooks 

• Employee Assistance Program to support your health and wellbeing

• Referral Bonus Rewards 

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts 

• And extra perks like shopping discounts and cool wellness apps!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.