- Location
- CRI - Heredia, Costa Rica
- Type
- Full-time
- Department
- Customer Service
- Education
- High School
- Source
- Workday
Description
What you’ll do
- Customer Contact: Answer customer calls and video chats to help them understand product features and services.
- Hands-On Help: Guide customers through setting up and using their products after a purchase.
- Solving Problems: Find and fix customer issues, and get help from other teams when problems are complex.
- Accurate Records: Keep detailed notes on all customer conversations for documentation.
- Teamwork: Work with colleagues and other teams, including mentoring junior staff, to ensure a great customer experience.
What experience you need
- High school diploma.
- English proficiency B2.
- A minimum of 6 months customer service experience.
- Excellent communication skills.
What could set you apart
- Basic Knowledge of G-suite programs (Sheets, Docs, Slides, etc.)
- Able to work independently and as part of a team.
- Ability to multitask and prioritize effectively in a fast-paced environment.
Primary Location:
CRI-HerediaFunction:
Function - Customer ServiceSchedule:
Full timeSkills
Customer Service