Order Management Specialist

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com.

The Role
We are looking for a person who joins the Ordermanagement Team and will support us in our daily tasks

What You’ll Do

Receive Order via Client process in Sales Force upon customer signature and validation of sales

Create and deliver order-confirmation upon validation of agreed terms and individual agreements

Check of created access rights

Clarify technical issues regarding accessing to the applications provided our customers

Check the correctness and activate interface’s set up

Edit and implement price changes and price increases

Modify price groups and items within price groups

Activate new Customer's contract

Create / deactivate of test accounts

Process of partial and full cancellations

Capture of customer and contacts in Sales Force

Agreement’s revision which are on status "on hold"

Project workings by mass update done on the customer's level

Support on customer migration for new products or platforms

Verification of data correctness in test environments

What You’ll Bring

University degree

Min. 3 years of experience in Ordermanagement or Customer Service

Proven track record as an Ordermanagement, Data entry or Customer Service specialist (must)

Fluent German and English min. B2/C1 (must)

Knowledge of other foreign language would be an asset; 

Knowledge of  german law and regulations regarding billing, taxation, and best practices.

MS Office fluency (Word, PowerPoint, Excel)

Ability to enhance process and controls

Very good customer service skills and client-focus attitude

Ability to work well under pressure and meet deadlines. 

Ability to prioritize tasks and work in a fast-paced environment.

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.