Client Service Representative

Client Service Representative – VCA Schaumburg Animal Hospital

Location: Schaumburg, Illinois

VCA Schaumburg Animal Hospital is a multi-doctor practice located in the booming “Golden Corridor” just outside of Chicago. Proudly serving our community for over 30 years, we’re known for our exceptional customer service, compassion, and quality medical care.

We are currently accepting applications for a full-time Client Service Representative (CSR) to join our dedicated team.

To be considered, candidates must:

• Have strong, well-developed customer service skills

• Demonstrate reliability, professionalism, and excellent attendance

• Have prior experience in the veterinary field or animal field.

Responsibilities include (but are not limited to):

• Answering a multi-line phone system and assisting clients in person and over the phone

• Managing electronic medical records (EMR)

• Demonstrating knowledge of vaccines, common illnesses, and basic medical procedures

• Communicating preventative care recommendations and presenting estimates

• Counseling clients during difficult situations, including euthanasia

• Processing payments and scheduling appointments

We are a busy practice, we’ll need your help at every other Saturday.

Position & Hospital Highlights:

• Competitive pay range: $15–$18/hr, based on experience

• Positive work/life balance

• Closed six major holidays

• Up-to-date, modern facility

• Complete pharmacy with home delivery options

• Digital radiology, surgical laser, and cold laser therapy

• Paperless EMR system

• iPads for client education

• Generous employee pet discount

Please include your desired salary, weekly availability, and preferred number of hours with your resume.

We look forward to welcoming a compassionate, client-focused professional to our VCA Schaumburg family!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.