- Location
- Jakarta
- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations
- Experience
- 1+ years
- Source
- Lever
Description
About PayJoy
PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and credit cards, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Customer Support Representative is responsible for handling inbound and outbound interactions, phone calls, emails requests, whatsapp chats with our final customers when they have questions or concerns, using a friendly, helpful approach.
Skills
Machine LearningData ScienceCustomer Service
Benefits
100% Company Funded : Private Health Insurance for employee and immediate family20 days vacationPhone finance, Headphone, home office equipment and wellness perks.$2,000 USD annual Co-working Travel perk$2,000 USD annual Professional Development perk
