Solutions Consultant

Sales Support – Solution Consultant Remit

• Provide support to Sales Teams for the following:
  • Demonstrate knowledge of TNS product and solution capabilities for payment solutions.
  • Support Sales presentations and meetings with new and existing customers.
  • Maintain regular contact with TNS customers.
  • Assist with customer responses to RFPs/RFIs.
  • Understand TNS’ customer base and the Payment market for the relevant country and region.
  • Advise and recommend products and solutions tailored to customer needs.
  • Produce technical proposals for Sales opportunities.
  • Develop cost models for Sales opportunities.
  • Create technical requirements for internal delivery teams.

Revenue Targets and Generation – Solution Consultant Remit

• Understand and maintain knowledge of sales and revenue targets.
• Review Sales Pipeline to align priorities and maximize revenue.
• Identify opportunities to support revenue growth and pipeline activities.

Industry Awareness – Solution Consultant Remit

• Maintain market and business awareness of the Payments Industry.
• Stay informed on Payment Industry standards, including:
  • Security Standards.
  • Message and Protocol Standards.
  • New and Alternative Payment Acceptance methods.
• Understand customers’ business objectives within the Payment Industry.

Deliverable Objectives – Solution Consultant & Post-Sale Remit

• Build and maintain relationships with Internal Delivery and Support teams.
• Collaborate with Internal Operational teams.
• Ensure technical understanding and updates of Products and Services.
• Produce and maintain accurate costing models.
• Ensure technical documents adhere to established standards.
• Develop and maintain Service Management and Operational relationships.
• Ensure delivery processes are followed.

Group Objectives

• Build and maintain relationships with Solutions Consultants across regions.
• Promote and support information sharing within the group.
• Provide training and share skills and knowledge with group members.

Connect – Payment Connectivity Core Experience (3+ Years):

• Data Networking Expertise:
  • IP-Based Access Services (Local & Wide Area Networking)
    • Layer 2: Ethernet, VLANs
    • Layer 3: VPN services, IP-based services
  • Software Defined WAN (SDWAN) – Fortinet product skill set
  • Vendor hardware knowledge: Cisco, Fortinet, Teltonika, Virtual Access
  • Relevant technical certifications: CCxx, NSE, etc.

Access IP Services:

• Broadband: FTTC/FTTP, Ethernet-based services
• Wireless: 4G/5G
• Internet-based services: VPN, TLS
• Cisco Umbrella, ZTNA services

Additional Technical Knowledge:

• Firewalls: Fortigate, Cisco
• IP Addressing, NAT, IP SLA, QoS Profiles
• Cloud platforms: AWS, Google Cloud, Azure
• F5 Products, Linux (CLI), VMware

Payment Services – Desirable Experience

Industry standards & market trends (French Payments Market):

• PCIDSS, P2PE Terminal standards
• DDOS mitigation
• Message specifications: CBCOM/CB2A, ISO, Nexo variants

Payment Acceptance Methods (3+ Years):

• Unattended & Attended models
  • Terminals: Ingenico, Verifone, PAX
  • Wallet & eCommerce technologies
  • Indoor/Outdoor payment models
• Acceptance verticals: Parking, Retail, Vending/Kiosk, Fuel & Convenience

Orchestration – Transaction via Platform

Payment Types:

• Recurring, BNPL, Alternative Payments
• Authorisation, In-person, eCommerce

Platform Knowledge:

• Terminal Driving / ATM Processing
• Intelligent Payment Routing
• Fraud, DCC, 3DS, Tokenisation
• Reconciliation & File Settlement

Payment Services Expertise (3+ Years):

• Transactional message specs: ISO, Nexo, APAC’s, Prince, XML
• Acquiring & Issuing processing
• PSPs, Gateways, Scheme Gateways
• ATM services, Vending/Kiosk
• Wallets: Apple Pay, Google Pay, WeChat

Additional Requirements

• Languages: French & English required, German desirable
• English proficiency:
  • C1 (Advanced) minimum
  • C2 (Proficiency) preferred