- Location
- Remote (Cloud Campus), MY
- Workplace
- Remote
- Type
- Full-time
- Department
- Operations
- Experience
- 1+ years
- Closing date
- Today
- Source
- iCIMS
Description
Overview
We are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met. You will initially work from home for 6 months, after which relocation to our Johor Bahru office will be required.
Qualifications
- Bachelor’s degree or equivalent diploma in any discipline.
- Candidate must be able to work on rotational shift (3 shift / 5 working days).
- Minimum 1 years’ experience as QA in call center.
- Proficiency in Mandarin and English (spoken and written).
- Willingness to work from home for 6 months and relocate to Johor Bahru thereafter.
- Able to start work immediately is preferred.
Responsibilities
- Conduct root cause and other data analysis.
- Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
- Act as escalation point of contact for process questions, issues and resolution.
- Act as Subject Matter Expert (SME) for QA evaluations.
- Participate as project team member in problem prevention and continuous improvement projects.
Skills
Customer Service