Customer Service Representative

Job Title:

Customer Service Representative

Job Description

This role involves answering inbound calls in relation to general enquires for credit/debit card. The primary responsibilities include providing support, answering questions, and resolving issues that may arise with clients' accounts or services. which could range from account discrepancies to technical difficulties with online banking platforms.

Elevate Your Career with Concentrix-Where your career gets interest!

At Concentrix, we recognize the power of a great conversation and the impact of efficient solutions. If you're ready to turn your interpersonal strengths and technical expertise into a rewarding career—while making a real difference for customers—we’d love to hear from you. This is your opportunity to join a trusted global leader in customer experience. And yes, this is the real deal.

About the Role:
Step into your future with Concentrix as a Customer Service Representative. Be the trusted voice our banking customers depend on for exceptional service and support, helping resolve enquiries and contributing to our team's success.

Why Concentrix?

• Start date: 2nd of February 2026

• Competitive Compensation: Earn $28.12 per hour + 12% Super and up to $130 performance-based incentives.

• Comprehensive Training: Enjoy 2 weeks of paid, full-time classroom training to set you up for success.

• Flexible Work Options: Full-time availability only across weekdays and occasional Saturdays.

• Career Growth: Benefit from opportunities for career development in financial services.

• Inclusive Culture: Join a diverse workplace with generous leave and flexible arrangements.

• Exclusive Benefits: Access banking discounts and promotions after 6 months, with free parking and public transport access.

What You'll Be Doing:

• Handle inbound calls with professionalism, providing solutions for credit/debit card queries.

• Listen actively, understand customer needs, and deliver tailored solutions.

• Offer accurate information about our banking procedures and products.

• Resolve issues efficiently and escalate complex situations as necessary.

• Maintain detailed records of interactions and participate in continuous improvement initiatives.

What We're Looking For:

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a desire to help others.

• Proficiency with computer systems, with a readiness to learn.

• Previous customer service or call center experience is a plus.

• Flexibility to work varied shifts, including weekends and public holidays.

About Us:
Concentrix Services Pty Ltd is a leader in delivering exceptional customer experiences. Partnering with over 2,000 clients, including more than 155 Fortune Global 500 brands, we operate in 70+ countries and speak over 150 languages. We invest in our greatest asset—our people—by nurturing career growth and fostering a culture of integrity and collaboration.

Join our dynamic and dedicated team today and make a real impact in customer service. Apply now to embark on this exciting journey with Concentrix!

Applicants must be at least 18 years of age with full working rights in Australia and pass a police and pre-employment check.

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

Location:

AUS Gold Coast - Robina Town Centre Dr Lvl2

Language Requirements:

Time Type:

Full time

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