- Workplace
- Remote
- Type
- Full-time, Internship
- Department
- IT
- Source
- Freshteam
Description
**Hiring has been closed for this position!**
About Circuit Virtual Tours
The Role
What you’ll be doing
Develop meaningful relationships, rapport, and trust with our customers
Proactively provide recommendations that contribute to our customers developing compelling content and impactful virtual experiences
Provide exceptional customer support through various channels including video meetings, chat, email, phone, and in-person
Lead customer onboarding and training sessions on the Circuit Content Management System
Interpret, summarize, and present analytics to inform potential courses of action for customers
Explain new features and functionality to encourage adoption and usage
Discuss pain points and collect feedback from customers that can be shared with the product team
Craft compelling how-to content, documentation, help videos, and webinars/workshops to assist customers with using Circuit
Interact with customers to build case studies and thought leadership articles, to share knowledge and position Circuit an industry leader
Qualifications
Relevant Bachelor’s degree, or equivalent combination of education and experience
2+ years of customer service or experience in technology, EdTech, and/or software companies or related experience
Demonstrated ability to communicate and collaborate cross-functionally with internal and external stakeholders
Curiosity and understanding of marketing analytics and campaign performance measurement, and experience with analytics tools
High degree of ownership and strong business acumen
Organized and with a heightened sense of detail while operating in a fast-paced environment
Excellent communication skills, ability to convey yourself and the product clearly through verbal and written methods
Strong planning/project management skills with a demonstrated capacity to balance speed and quality, while quickly adjusting priorities as needed
Bonus points: include a short video to help us get to know you better
We take potential into consideration. A combination of education and experience may be accepted if your resume doesn’t include exactly the specifics listed above. If you think you have what it takes to succeed here, tell us more in your application.
What’s in it for you?
- Competitive salary
- Comprehensive health benefits package
- Equity options
- Individual and team training and development
- Macbook/professional grade equipment provided
- Team outings
Our values
Win together
By strengthening relationships and trust, we win as a team.
Guide our customers
Our customers are our heroes. We listen to them, guide them, and achieve more together.
Always be growing
We believe that growth comes from leveling up our shared knowledge and skills.
Be inclusive
We celebrate what makes us unique, and build inclusive experiences.
Question the status quo
We discover new routes forward through innovation and questioning the status quo.
Take ownership
We have a philosophy of ownership. Everyone has a role to play in shaping our vision and making it a reality.
Type: Permanent Full-Time
